I have now done all of this:

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.
6. if you purchased the download version of PDR11 please carry out the following.
7. Download a 30 day program from RARLabs called WinRAR - a compression program (I use it).
8. open the compressed PDR11 download using WinRAR and place the unpacked contents to a new folder.
9. Locate the folder containg the "bits" of PDR11 and select "setup.exe"
10 You're now reinstalling PDR11 and QT.
11. Open your project etc.


I have not installed the latest patch from the members area - thought I would try it without for now.

When I click PD11, I enter in the key and it loads the interface and imports data from the samples. It is here where it is crashing.

If it helps, here is my DxDiag info

Hi James,
Thanks for the information.
Dafydd

Hi James,
I've got something for you to try out.

RE: Ivy bridge platform.
CPU: Intel(R) Core(TM) i5-3570K CPU
with Integrated Intel HD Graphics.

Try to switch to intel graphic to run the program, not using AMD driver and see if that helps.

You should receive the same info from Online Support.

Please advise if you're able to start up PDR11 without the error message displaying. If you crash and have a report dialogue window display, please send the info to CyberLink.

Dafydd

Hi Dafydd,

Not sure how the Intel HD 4000 works. I have integrated gfx disabled via the motherboard. I did try it enabled and got the same crash.

However, I am not sure if it was actually using the HD 4000 or not. I only had the HDMI lead going from the Radeon HD 7850 to the monitor... so not sure if the Intel bypasses anything, or I need a DVI cable connected to the DVI socket on the motherboard (if you know what I mean).

On a different note, if I boot into Safe Mode with Networking, PD11 loads fine.

Hi James,
Thanks for the update. I have passed the information on. Can you connect up your monitor to the Intel set up - if that's the way it works?
Dafydd

i'll give it a go tonight when I get home from work and update you later on.

Once connected, i'll then disable the Radeon in Device Manager so it will just use the Intel HD 4000.

James

Great, thanks James.
Dafydd

Quote: Hi James,
I've got something for you to try out.

RE: Ivy bridge platform.
CPU: Intel(R) Core(TM) i5-3570K CPU
with Integrated Intel HD Graphics.

Try to switch to intel graphic to run the program, not using AMD driver and see if that helps.

You should receive the same info from Online Support.

Please advise if you're able to start up PDR11 without the error message displaying. If you crash and have a report dialogue window display, please send the info to CyberLink.

Dafydd

PS - Cyberlink haven't contacted me since yesterday morning. I replied, but cannot update the ticket until they reply back.

James

Hi,

I am using Windows 7 64-Bit.
Here is a video showing you the problem:

http://youtu.be/yClgzSOu4Fk

I recorded that with the Intel HD4000 in use, the Radeon 7850 was disabled in the Device Manager.

All using the latest drivers.

James

Not heard anything back from support since Friday.

I've gone into msconfig and enabled "Diagnostic Startup" to load basic drivers - same issue.

Only way it doesn't crash, is in Safe Mode.

I really need some movement on this as the company I bought it from won't refund me UNLESS Cyberlink say they cannot fix it.

James

Quote: Not heard anything back from support since Friday.

I've gone into msconfig and enabled "Diagnostic Startup" to load basic drivers - same issue.

Only way it doesn't crash, is in Safe Mode.

I really need some movement on this as the company I bought it from won't refund me UNLESS Cyberlink say they cannot fix it.

James

Sorry that my memory is like Swiss cheese tonight, but isn't one big difference between safe mode and diagnostic startup that the screen resolution is different?

You might try changing the screen resolution and then see if PD fires up. Jerry Schwartz

Nope - 1366x768 = same error.

I think Diagnostics mode and Safe Mode are similar, but some slight differences... which I am not too sure on

Hi James,
I have reported your feedback to CyberLink.

In the past when the error message you've reported is posted here the solution has been to uninstall via the control panel:
QuickTime
PowerDirector
and the end game is, everything works. The issue you have is identical to all the other error reports but the solution offered hasn't fixed the problem.

We may have to look at the install shield entries (identifying them can be awkward) and the Registry to clear out both PDR11 and perhaps QT (I'm reluctant to attempt to manipulate QT beyond uninstall).

I'll see what CyberLink suggest.

Dafydd

Thanks Dafydd

I was going to upgrade to Windows 8 this morning, but unfortunately for some reason going from Windows 7 Ultimate 64Bit to Windows 8 Pro 64-Bit won't retain any files - it carries out a fresh install instead... which I don't want to do

James

Hi James,
I've w8 to install as well, it's been sitting on my desk for a while. I would think a clean install for you, might be a good "workaround" to the QT error

Dafydd

Trouble is, I don't have time to do a clean install for at least another few weeks as it takes a long time to get everything sorted out.

:/

I am thinking that the issue MAY be down to the following:

When I installed Windows 7, I used the following guide:
http://www.sevenforums.com/tutorials/124198-user-profiles-create-move-during-windows-7-installation.html

So that i'd have my 120GB SSD drive ONLY for programs (C and my 1TB Drive (D for User Data / ProgramData.

I have a feeling that because of this, it is some how messing up the installation of Windows 7 so PowerDirector won't work, nor will the installer for Adobe Premier.

On my work's PC, I set up an fresh install of Windows 8 32bit using the above guide and it too fails to install Adobe Premier 11 - crashes out with a Windows Installer failure. It also wouldnt let me change PC Settings, access store and pretty much all metro apps were not installed.

I just formatted my work PC and fresh installed Windows 8 32bit using standard installation and all metro apps there, no issues at all. Adobe Premier 11 installer works fine. I am just downloading the CyberLink PowerDirector 11 trial to install on this build. I know it isn't the same hardware as at home, but I figure if this installs fine and loads, i'll wipe this PC again and re-set it up with the User data and ProgramData on a different drive and try again.

This way i'll know if it IS this custom setup that is making it fail or not.

Hi James,
Thanks for the info. I have passed the data on.
I look forward to your follow up and hopefully a successful removal of the error problem you've had.
Dafydd

WildWayz,

I would be suspicious of the 120 GB SSD drive. Powerdirector needs at least 100 GB of free space on the OS drive.

Powerdirector uses the same temporary file space as Windows.

You can check in the various forum posts on the use of SSD drives. Some are successful, some are not.

This is from Powerdirector 11 Ultra specs.
Hard Disk Space

5 GB required minimum (note: 400 MB is for Magic Music Library)
10 GB (20 GB recommended) for DVD production
60 GB (100 GB recommended) for Blu-ray Disc/AVCHD production

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hi Carl,

I can see where you are coming from, but the SSD isn't the problem as the Temp folder is located in
\Users\[Userprofile]\AppData\Local\Temp
or this case
D:\Users\[Userprofile]\AppData\Local\Temp
which is the 1TB hard drive and not the solid state.

All of the PowerDirector working folders are contained on the 1TB hard drive - only the actual application is installed on the SSD.

If that makes sense...