This issue with the Nvidia driver has exposed Cyberlink's regrettable attitude towards their existing customer base. My principles tell me never to give them any more of my business! Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Quote: I posted similar comments 5/12/12 - Very dissapointed at the replies.
HOWEVER on a positive note - could I sugest that cyberlink give a DECENT upgrade price to people like us who have only had PD9 for 18 months ???.
I have over 40 videos posted on youtube which credit PD9 -"caretakerproduction".

PD11 ultamate suit looks fantastic,BUT my principles tell me to back off - Unless there is some compromise on an upgrade price.
I love PD9 and would be willing to upgrade to PD11 ultamate suit for under £100 uk.
Anyone listening ??????
Phil

The upgrade from PD 9 Ultra to PD 11 Ultimate is about $68 USD.
http://www.cyberlink.com/store/powerdirector-ultimate/upgrade_en_US.html

That is a fair price. You are jumping two years and getting a far better program than PD 9.

Plus you get two bonus products.
MediaEspresso 6.5 is great file converter.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

The link says it's $75 AUD (not $68US)

But Cyberlink still isn't fixing the problem with PD9.

So if I get PD11 then I gather Cyberlink won't support that when they release PD12 in the next few months. And then I'll be back where I started and $75 out of pocket. But Cyberlink will be $75 better off.

Doesn't sound like a real good deal. Just makes me pissed off thinking about it. i7 3820, Asrock X79 Extreme 3, 16GB 2133 G Skill, 2 x GTX560, Corsair TX750V2, Sandisk 120GB SSD, Barracuda 2TB HDD, PD9

Quote: The link says it's $75 AUD (not $68US)

But Cyberlink still isn't fixing the problem with PD9.

So if I get PD11 then I gather Cyberlink won't support that when they release PD12 in the next few months. And then I'll be back where I started and $75 out of pocket. But Cyberlink will be $75 better off.

Doesn't sound like a real good deal. Just makes me pissed off thinking about it.

Cyberlink did release a patch to fix the Nvidia rendering problem for PD 10 after PD 11 was patched.

PD 10 is a year old. PD 9 is two years old. So Cyberlink has stopped updates on a two year old program.

On the price, I think It varies depending on your country of origin. I am in the USA so I got the US dollar amount and I priced Powerdiector Ultimate, not the Director Suite. The Director suite has Color Director, Audio Director and Photo Director along with Powerdirector.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

OK PD9 is two years old and no longer supported.

That's far less than I think is acceptable. i7 3820, Asrock X79 Extreme 3, 16GB 2133 G Skill, 2 x GTX560, Corsair TX750V2, Sandisk 120GB SSD, Barracuda 2TB HDD, PD9

Even Micro$oft supports it's products for far longer than that.

Five years would be a reasonable time. Two years is not! Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

An editorial comment/opinion:

So rolling back your nVidia video card drivers is NOT a permanent fix and you feel forking over a mere $60 to upgrade to Power Director 11 sucks. Well think about it- for all the cool stuff that PowerDirector allows you to do quickly and easily you should be grateful- seriously, good luck finding another pro-sumer product that works this well and has so many features for such a low price. I bought PD9 a couple years ago and it's been great until this nVidia issue. So if it costs me $30 a year to use in exchange for not having to deal with constant technical issues like I did with other programs like Pinnacle Studio when I'm on a stressful deadline for a video project then that's just fine with me!

Besides, you don't actually HAVE to upgrade if you don't want to. Just use a dedicated computer for editing that never connects to the internet or gets updates, and it'll always work as it did when you first installed it. **View profile for system specifics

It's not $60, its $75AUD (~$80US).

I can't afford to pay $30-40 US per year on top of the $100 initial outlay. I've got no worries if you (Chesney) or Cyberlink want to pay it for me. Any takers? Or is it too much to pay now?

Besides, I think there's a principle that the seller is responsible for providing a product that is "fit for purpose". In Australia it's law. Apparently not in the US (sucks to be in the US). i7 3820, Asrock X79 Extreme 3, 16GB 2133 G Skill, 2 x GTX560, Corsair TX750V2, Sandisk 120GB SSD, Barracuda 2TB HDD, PD9

Chesney, I wonder how you'd feel if your car maker said "your model is over two years old, we're not going to provide spares for it anymore"?

Ok, a difference in scale, I'll give you that but, as i7Baby says, the principle is the same. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Quote: Chesney, I wonder how you'd feel if your car maker said "your model is over two years old, we're not going to provide spares for it anymore"?

Ok, a difference in scale, I'll give you that but, as i7Baby says, the principle is the same.

Car dealers do not provide replacement tires on two year old cars in the US anyway.

That is why there are so many Tire Dealers that do nothing but sell tires.

Car Dealers do not provide anything for a car that is out of warranty, You have to pay dearly for car parts and repairs.

Microsoft does try to sell you a new OS for your computer every year or two. Windows XP released 2001, Windows 7 replaced XP.
Windows 7 released 2009. Now there is Windows 8 Just released (2012) and being sold on new computers.

History of Windows:
http://windows.microsoft.com/en-US/windows/history

Not uncommon for software companies dropping support on older software, Windows 98 in not supported anymore by Microsoft.
Windows XP is on the soon to be dropped list.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Firstly let me thank all senior contributors and subscribers who engage in this useful and fair forum. We all have problems and opinions which it is sometimes difficult to share or even resolve.
However my concern in respect of this current topic revolves around disappointment, doubt and disillusionment - BUT with an eye towards moving on and getting the best for everyone !.
Do Power Directors have ears?
Since Power Director Version 6 release (Mar 14, 2007) there has been a new release every subsequent year, with great support until recent problems - so what’s going on?
OK so if Cyberlink policy is now to only provide software support for 2 years – TELL US!
Be open, be transparent – BUT get your marketing strategy to give what I think people want - value for money on an expected timescale.
Power Director 11 Ultimate Suit is possibly the best available - and I want it - but not at any price!
Times are hard for most people and a “hazy” layered product/ pricing strategy is not what I want. Forget Deluxe, forget Ultra, forget Ultimate – give us your best, Power Director 11 Ultimate Suite - at the best price.
Listen , think and do the maths - “ One love , one life , let`s get together and feel alright”.
Phil

Quote: Windows XP released 2001, Windows 7 replaced XP.
Windows 7 released 2009. Now there is Windows 8 Just released (2012) and being sold on new computers.
.
.
.
Windows 98 in not supported anymore by Microsoft.
Windows XP is on the soon to be dropped list.

Carl, I think you just defeated your own argument. That makes XP 12 years old and no-one would complain about support being dropped after that amount of time. I was able to buy a brand-new OEM copy of XP when it was already 7 years old and a further service pack (3) was issued after that.
Windows 98 is 15 years old.
Windows 7 replaced XP after 8 years but support continued for XP.
Windows 7 isn't being dropped just because Windows 8 has appeared.

Rather different to 2 years I would say.... Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

I'm glad to see a few people with the same problem I have - failing to understand Cyberlink's attitude. Good corporate citizen? Having regard for customers? Good business sense?

I gather Carl is a Cyberlink employee. And I gather he's being told what to say rather than being able to express his own opinion. It's hard to understand how a person can have such a position of their own free will. And it's hard to understand how a person would let themselves be used by a company like that. I suppose the pay is really good.

Cyberlink represents the worst of corporate behaviour. I think a lawyer could get some good publicity out of this by representing the consumers in this case. Any interested lawyers out there? i7 3820, Asrock X79 Extreme 3, 16GB 2133 G Skill, 2 x GTX560, Corsair TX750V2, Sandisk 120GB SSD, Barracuda 2TB HDD, PD9

This is a volunteer forum, don't like it....leave! HP Envy 17
Win10 Pro (64-bit) Intel i7 Core - 4510U @ 2.00GHz 2.60GHz
16GB ram
PowerDirector 11 Ultra 64-bit ver. 11.0.0.3625
Cyberlink Power2Go Deluxe 7.0.0.1827
PowerShot SX40HS
Canon Vixia

I like the forum - so I'll stay.

It's Cyberlink that I've got problems with. And their lackies. i7 3820, Asrock X79 Extreme 3, 16GB 2133 G Skill, 2 x GTX560, Corsair TX750V2, Sandisk 120GB SSD, Barracuda 2TB HDD, PD9

Quote:

Quote: Windows XP released 2001, Windows 7 replaced XP.
Windows 7 released 2009. Now there is Windows 8 Just released (2012) and being sold on new computers.
.
.
.
Windows 98 in not supported anymore by Microsoft.
Windows XP is on the soon to be dropped list.

Carl, I think you just defeated your own argument. That makes XP 12 years old and no-one would complain about support being dropped after that amount of time. I was able to buy a brand-new OEM copy of XP when it was already 7 years old and a further service pack (3) was issued after that.
Windows 98 is 15 years old.
Windows 7 replaced XP after 8 years but support continued for XP.
Windows 7 isn't being dropped just because Windows 8 has appeared.

Rather different to 2 years I would say....

Fenman, you are absolutely correct, there is a long time lag for Microsoft releases and loss of support.

Still you can not expect a software company to support a product forever. And it is the software company that sets the policy.

As far as I know if you actually create a support ticket, Cyberlink will respond, it may take some time but they will answer the Support Ticket.

http://www.cyberlink.com/prog/support/cs/index.do

This forum is not monitored by the Cyberlink Support team. It is monitored by our moderator. He may choose to notify Cyberlink of posts on the forum, otherwise the only people listening are other Users/Editors like yourself.


Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: you can not expect a software company to support a product forever

I don't. I just expect it to for more than two years.

This forum is not monitored by the Cyberlink Support team. It is monitored by our moderator. He may choose to notify Cyberlink of posts on the forum, otherwise the only people listening are other Users/Editors like yourself

That also says a lot about Cyberlink. In contrast my internet service provider has a user forum which is monitored, and contributed to, by it's staff. They want to keep their ear to the ground, find out what is worrying their customers and try to assist. That was also true of the video editor I used before PowerDirector. But then they are/were UK companies. I may be biased but in general I find my compatriots have a much more enlightened attitude to customer service. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

The only reason I even had a technical issue with Power Director in the first place, is because I connected my editing computer to the internet to download some sound effect files and while online, my video card drivers auto-updated causing the render issue.

If you have a dedicated editing computer that never goes online to get Windows or video card driver updates, there is never a need to update Power Director- therefore no one is forcing you to pay for an upgrade.

Personally, I like the option of buying a better/improved version of Power Director if it means a faster workflow. I get tired of sitting at my desk for hours sifting through file after file of someone's boring wedding video or waiting hours for a project to render only to find out there's some technical issue with the footage and I have to do it all over again. That's why any improvement that saves me time is worth $80 and more.

But maybe I'm just more appreciative than most because I still remember what it was like to have to wait 5-10 seconds when making any move at all in the timeline with programs like Pinnacle Studio despite having a 3X better system than minimum requirements then being told for 10+ years by actual Pinnacle/Avid tech support that my hardware still wasn't good enough after two $3500 complete latest-greatest system rebuilds.

Power Director is the first PC based editing program I've ever used that actually does what it claims and I challenge you to find another that does all that for $130, or whatever your local full version sales price may be.

In regards to i7's comment; hey mate GFY DB- with a government that oppressive it's a wonder any company would want to do business in your country at all. And of course, no wonder you can't afford the $30. **View profile for system specifics

Quote: The only reason I even had a technical issue with Power Director in the first place, is because I connected my editing computer to the internet to download some sound effect files and while online, my video card drivers auto-updated causing the render issue.

You can turn off the Microsoft automatic update of other than critical updates, then you won't get those nasty surprises.

The Nvidia Update from Microsoft should never be allowed if you are using the computer for Video editing.

You must control the Video card update because so many of the Video driver updates break stuff for Video Editing.
If you are using Powerdirector 9, the only known good Nvidia driver that works is 301.42. Anything later causes the "Rendering" problem.

Not true for PD 10 and PD 11, Cyberlink patched those two versions to fix the Video Driver problem.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: If you have a dedicated editing computer that never goes online to get Windows or video card driver updates, there is never a need to update Power Director- therefore no one is forcing you to pay for an upgrade

I presume from your title that you are a professional or semi-professional. As such I think it's a bit unreasonable to suggest that ordinary home hobbyists should keep a separate dedicated PC just for video editing. Many people don't have the resources, let alone the space, for that.

Anyway, the central issue here is what level of support Cyberlink Corp should give to their products and it's clear that a number of users, including me, think the current level is inadequate. From your comments you appear to think that there should be no, or only very limited, statutory protection for consumers and that companies should be free to rip off their customers in any way they choose so long as they're making fat profits. That's the kind of unrestricted capitalism that's got us all in the current mess. It's happened several times in recent history but people have short memories. "Those who cannot remember the past are condemned to repeat it" (George Santayana 1863 – 1952).

I do, however, fully endorse your comments regarding Pinnacle/Avid. I started my video editing many years ago with an early version of Pinnacle Studio and very quickly realised that it was bug-ridden, resource-hungry and the level of customer support was abysmal. I eventually settled on a UK-authored product which has served me very well and for which support was exemplary. Unfortunately a HD version has not been developed so once I obtained a HD camcorder I had to look around for an alternative. Before settling on PowerDirector I evaluated a number of products incuding the latest version of Pinnacle Studio and soon realised things haven't changed there. Although Cyberlink's support doesn't seem much better at least my version of Power Director is quite stable and does what I require of it. I keep it stable by carefully controlling all updates on my system.

I would consider upgrading but, in common with a number of other users, feel that Cyberlink doesn't deserve my loyalty. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Carl thanks for the advice! I just upgraded to version 11 and will download that patch.

Mike, I'm just a wannabe 16mm filmmaker doing intermitant video projects on the side. Rarely do I even get paid for my work (they're usually favors). The only reason I squandered & built a separate editing computer in the first place was because Pinnacle was so slow and demanding of resources that I was desperate to maximize my systems performance & prevent all unwanted system processes from running in the background such as spyware, malware and I especially didn't want any anti-virus software sucking up resources. So I physically disconnected my system from the net and it actually helped...unlike my other computer which had to be regularily wiped and re-installed with Windows due to becoming slower and slower over time. The studio computer just worked the same as it always did.

But that didn't change the unbearably slow and horrible operation of the program. Avid promised a product that did all this stuff and it didn't- so I took my business elsewhere, and bought Power Director 9 which worked great in comparison. That's the benefit of competition- don't like what Cyberlink is doing? Why not just take your business elsewhere? It seems you would rather use the levers of government to control with an iron fist every aspect of business based soley on your selfish consumer needs without realizing that it is that same system that empowers major corporations to monopolize thier power and eliminate all competition leaving you with no choice or recourse whatsoever.

Personally I like choice, and the freedom to choose for myself rather than by arbitrary foce of government because, as spoken by Ben Franklin, Anyone who will trade freedom for security deserves neither. **View profile for system specifics