Hi BillSee,

so you have set the Region for BD to "B" and playback still fails?

Br
Michael Technical Support

Werde Facebook Fan

Hello Michael,
The PowerDVD11 software defaults to Region Australia (detected by the OS settings). I also tried the manual approach using User defined=B - there is no doubt it is set to Australia.
My computer is going back to the shop tomorrow.
Regards
Bill

G'day all,
Here is the EXPLANATION of the problem I am having with PowerDVD 9 (and 11), but NOT the resolution.

I sent my PC back to the shop who re-imaged the HDD (Win 7 Pro 64) and kindly upgraded me to PowerDVD 11. The system played bluray discs, so I bought it home. It played my blurays here at home too... all good. Problem resolved??? Not quite...

So I set about installing my software. The first thing I did was to make an image. Next I installed the software that comes with my new Samsung Sycmaster CA550 (23in). This 1080 screen has a USB 3/2 hub and Ethernet port in the base and comes with its own software drivers on CD for the screen and hub (called Central Station). I installed these drivers and tried to play a bluray. Disaster - it FAILS to play with the same symptoms as I described when I tried the trial PowerDVD 11 version (seems to load the disc, but won't play and no play controls on the PowerDVD screen).

I then used Windows system restore to go back immediately prior to the Samsung software installation. Then loaded a bluray disc - lo and behold, PowerDVD 11 played it OK!

How about that Cyberlink and Samsung? Clearly there is conflict between Cyberlink PowerDVD 9/11 and Samsung's drivers for their screen and/or hub. Not sure which yet, but I have the hub (seemingly) working - at least with USB 2. However, Win Device Manager shows (under Other devices) that USB 3.0 Monitor has no drivers installed (exclamation mark); likewise for an Ethernet driver (probably the one required for the screen base).

All comments and possible directions/resolutions gratefully accepted.

Cheers
Bill

Test it thoroughly, because I thought I had our problem licked many times only to find it would return...

I was having the same freezing and crashing problems as you until at one point point PowerDVD gave me a prompt out of the blue that I needed to install Acer Arcade from their site; try it and let us know how you make out.
http://www.cyberlink.com/prog/aacs/result.jsp?SR=&ProductNo=&AutoBuildID=