Your personal settings will not be altered. Win 10, i7

Well, I took a chance and downloaded the patch. Now I find that when I try to open the program, I get an error and the program doesn't open the first time. I then click on the program icon again, and it does open. I then open a project using HD m2ts files and the program is very sluggish. The version I had before (2316) worked fine, no problems. Has anyone had this issue. I did try burning the project and it seemed to burn okay, however, I need the program to play in real time so I can time the video to music and I find it is very jerky. I did try using a lower resolution in the viewer and the video is still very jerky.

Any help will be appreciated. If not, can I just uninstall the program through windows and reinstall it the previous version I had?

Kelly

Uninstalling all of PD9 using the control panel of Win7 and then re-installing it may help out. There have been quite a few additions to release 2316. Cyberlink does not list them but I know that some of my earlier projects did not work exactly the same way in the new release. You will get some issues. Note your settings in the production window for SVRT and hardware acceleration if you have a graphics card capable of GPU acceleration.

FYI - the sequence for re-installing is : program, content, activate software, add update. Win 10, i7

HD Edit,

Thank you so much for your help. I checked my preferences and under the Hardware Accelerations tab I unchecked the "AMD Accelerated Parallel Processing" and the "Hardware Encoding" boxes and closed the program and restarted my computer. I clicked on the program and it opened on the first try with no error, and the preview window is working the way it was with the earlier version.

Thank you for helping me on this problem. I am working on a vacation video and am excited to finish it now.

Kelly

Thanks for the reply Kelly.

The members on this forum never cease to amaze me with their knowledge Happing editing

Best Regards

Neil
CubbyHouseFilms
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Intended as a Patch announcement.

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Thread closed.

Dafydd