I was wasting all my time and CPU cycles running these other processes and trying to redo the burn yesterday.

I'll try and post a DxDiag this evening...how do I generate this file?

lerxst01 wrote:

I'll try and post a DxDiag this evening...how do I generate this file?

For Windows 7 this is what I do:

Start Menu....All Programs...Accessories....RUN....type DxDiag....select OK...let the report finish running...select "Save All Information"....Then ATTACH the report using the ATTACHMENTS button before selecting the SUBMIT button in the forum post. Do not use the quick reply choice.

But do you happen to know off hand if you use an ATI graphics card in your PC?

Regards,

KEvin
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I have a very powerful laptop and I am using the video card it came with.

According to Control Panel / System / Device Manager, my display adapter is an ATI Mobility FireGL V5725.

Here is my DX Diag file.

This is without my external USB drives attached, as I am on the road and don't have them with me.

Here is a screen shot of my project that the burn to DVD and burn to folder fails at 21%.

Thanks for providing the information...it provides lots of valuable information. Here are some observations, in no specific order:

1. Your graphic card drivers are over TWO years old (6/27/2008 ) Drivers are available for your laptop at this link. I think I got the right one. Drivers are available for your laptop and were released Jan. 4, 2010. Update your drivers first.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3784204&prodTypeId=321957&prodSeriesId=3784202&swLang=13&taskId=135&swEnvOID=1093#11360

2. From the looks of it your project duration is almost 2 hours in duration. Typically you can fit about an hour on a of mpeg-2 (720x480) on a 4.7 gig DVD. About 2 hours on a Dual layer disc. What type of disc were you burning to? If it was a dual layer disc....what speed did you set your burner to burn at? Dual layer discs require a much slower speed to burn properly...getting to the second layer reliably requires a slower speed. I got this tip from JL. Or were you selecting "smartfit?", and counting on that to fit your project on a single layer disc?

3. From your screens hot I see you were using mpg video files. Do you know what the resolution of these files are? Are they 720x480? Or are they something else? Are all the mpg videos all the same resolution? Or is there a variety of different resolutions? Also...Are all your video files mpg's? Or are there other video file types. I couldn't see all the types. AVI's or any other types? Is so...What are there resolutions?

4. Sorry if I missed it earlier...What build of PD are you using? 2330? 2330A? 2504? To get this...open PD9 ans select "Power Director" in the upper right hand corner....it will display some numbers....let us know what they are.

5. You have sufficient hard drive space...that's good.

6. As an experiment....Would you go to the PRODUCE module....select the MPEG-2 file type...make sure the profile under it says DVD HQ....then select a destination folder....Give the video a name...the default name is PRODUCE...that will be fine....UNCHECK.."Fast Video Rendering Technology"...I just want your CPU to render this file for now. Also...CHECK OFF..."Enable Preview During Production". If it does stall, I want you to make note of where in your project it stops. If it successfully produces the entire project to a mpeg-2...let us know with a followup post and we can give you the next step to take.

Regards,

Kevin
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Success!!

I defragged my hard drive, installed a newer version of my video driver, and went straight to burning the disc.

The first time I put the DVD write setting at the slowest -- 2.4, but it crapped out with some strange errors at 12%. I didn't write the errors down, but one of them was something about not enough memory.

I did have a browser running when I started the burn process so I could read your post Kevin, and I had closed it at about 2%. I thought perhaps that could have caused the problem, so I rebooted and started the burn process again without running any applications before PD9. This time I think I set the burn speed to 4.

To answer your other questions, I am running the most recent PD9 patch, the one that came after 2330A...2504 I think. Where do they come up with these numbers?

My project is a total mixed bag of resolutions and file types.

I didn't do the experiment you suggest in 6 since the burn was successful.

Thanks for the advice Kevin!
~Tim

I've been having this problem for weeks (Error code e8007000E). Still no resolution from Cyberlink Tech Support.

It's occurring with a previously successfully burned project.
Temp files deleted, new folder created, plenty of hard drive space, all settings the same as when previously successful.

Tried reinstalling PD9 (+ latest patch) and burning again..... Successful!!
However..... when burning a second time, the problem returns.

Repeated the process and the same thing happened..... First attempt successful, then error returns.

Noticed reading other posts, that everyone gets the problem at the same point in the burning process, around 21-24%.

I keep pointing out to Tech Support that this problem keeps occurring with the same projects that were previously burned without any problem, several times, and all settings remain constant.

Each reply from them now suggests a course of action that has been previously tried, without success. We're just going round in circles!

There are no burn errors if using DL (8.5gb) DVD disks. I have burned about 25 and have never had an error. However, I long ago gave up trying to burn standard (4.7gb) disks as about 1 in 2 would get a burn error and ruin an otherwise perfectly usable new disk. Too bad they can't get it right because the new edition is nice, otherwise. Cheers! Ken

Thanks for the suggestion. Certainly worth a try.

The projects I have previously burned successfully have been using 4.7GB discs and the projects have been 2GB maximum, so less than half of the available space.

Reading all the other posts, the problem always seems to occur at the same point in the process (around 21-24%), regardless of the project length.

We all ahve different PC spec, so the problem does seem to be with the software.

Will keep you all posted if Cyberlink manage to come up with a solution.

I am sorry, I should have mentioned I now use AVS "DVD Copy" to make the actual DVD's (4.7gb). It does a good job and allows fitting of more than native 4.7gb max files onto a DVD of 4.7gb, without having to use the 8.5 DL media. Their program group is helpful and anyone making video files should consider purchasing their suite, especially as it was not very expensive. www.avs4you.com (they are located in England). I just have PowerDirector make a file (click on boxes at the "Create Disk" tab), exit the program, launch AVS DVD Copy and direct it to the directory where the files are at. I have never had a burn error and the quality is very good with quick results. Cheers! Ken

For those of you having dvd burn failures, as Bill Clinton said: "I FEEL YOUR PAIN", I have been struggling for the last week with the same problem first on our new computer I had just built for our church and then, after "upgrading" to build 2504 also on my home machine. When I was on build 2316, I did not have this problem. I've gone through almost all the suggestions and work arounds that have been very helpfully offered, but it has not helped. I did find and fix my problem and posted it on the other thread that deals with this same issue. I have copied it from my other post. Here it is:
___________________________________________________________________________________________________

Here is an update to my situation.

I tried unchecking the shadow file box. It made no difference.
I cleaned up my disks and deleted cache and temp files. It made no difference.
I checked my disk and it was alread 100% defragged due to my scheduling of same.

I re read the post from the tech support people. They advised that I had to uninstall any other DVD burning software. I decided not to do that quite yet. In fact I had a Samsung OEM version of Nero9 which came with the 2 DVD burners on our church machine. I wanted to make sure I could burn a disc with that at least. I dropped an mpeg2 file I built on PD9 onto the timeline and put 4 chapters and a title in it. The disc burned perfectly.

As I was installing Nero9, I noticed that the disc made mention of a way to upgrade the firmware on their burners. My home machine does not say it is Samsung on the front of the drive, but upon visiting the web site, I discovered that my home machine's drive is, in fact, an oem samsung drive. Software was available free on the web site to upgrade the firmware. It is called Live update. I installed that software and it took only a few minutes to upgrade the firmware on the drive. It is, BTW, about 5 months old. I rebooted to finish the firmware upgrade process

I then started PD9 and unchecked the box that allows parallel processing and hardware acceleration through my CPU and graphics card respectively.

I built a short program consisting of H.264 (mp4) files totaling 234 mb in length with 4 chapters and a scrolling title.

I went to the Create a disc module and proceeded to attempt a burn. I did not pre produce it. The disc burned perfectly.

I then went back through the process again each time re checking the parallel processing and hardware acceleration boxes. Again, the discs burned perfectly. Although I haven't done it yet, I suspect I can re check the shadow files box as well.

I will also be visiting our church later on this evening to upgrade the two burners on it as well. Unless I post otherwise here, it is a success.

I have never in my experience had to upgrade DVD burner firmware. It is entirely new to me. In my book, that eliminates problems with my Asus M4A88 motherboard. It also eliminates problems with Win 7 and with my Quadro Graphics card.

I have noticed that even more people are having this same problem. I saw it on another similar thread and will post on that one too. Hopefully, it will help others. Upgrading the burner firmware may have been mentioned here, but I haven't seen it. If this is an issue that needs to be addressed by a number of PD9 users, it would be nice if Cyberlink would put out an advisory to that effect.

Thanks for all the help and suggestions on this board.

Don Williams a.k.a. Librarian

__________________________________________________________________________________________________

I don't know if this will fix anything for you guys, but it fixed the problem for me. BTW, I suspect that if those of you who are having problems will check what build of PD0 you are on, I'll wager it is 2504.

Regards,
Don Williams a.k.a. librarian

Just had another reply from Tech Support regarding the e80007000E burn failure message.
I pointed out that the problem has been experienced by many other PD9 uses, with different PC specifications and project characteristics, but all occurring at the same point - around 21-24% of the process.

My comments were ignored and I was just asked to upload files again to the Cyberlink ftp site - for the third time!
And, for the third time, access to the site was refused, despite new passwords being sent. Attempts were made using three different browsers (Firefox, Google Chrome and IE). All attempts have failed.

The burn failure (e80007000E) problem seems to have Cyberlink stumped and from my experiences, they just seem to be resorting to guesswork with no real idea why we are experincing this problem.

A new patch to resolve this is urgently needed!

I'd like to suggest that everyong who has experience this problem contacts Tech Support again and then perhaps they will start to take notice and do something positive about it instead of going round in circles with their suggestions.

Quote: Just had another reply from Tech Support regarding the e80007000E burn failure message.
I pointed out that the problem has been experienced by many other PD9 uses, with different PC specifications and project characteristics, but all occurring at the same point - around 21-24% of the process.

My comments were ignored and I was just asked to upload files again to the Cyberlink ftp site - for the third time!
And, for the third time, access to the site was refused, despite new passwords being sent. Attempts were made using three different browsers (Firefox, Google Chrome and IE). All attempts have failed.

The burn failure (e80007000E) problem seems to have Cyberlink stumped and from my experiences, they just seem to be resorting to guesswork with no real idea why we are experincing this problem.

A new patch to resolve this is urgently needed!

I'd like to suggest that everyong who has experience this problem contacts Tech Support again and then perhaps they will start to take notice and do something positive about it instead of going round in circles with their suggestions.

All they have to do is advise people what to do to resolve the problem. Not everyone who has this problem is reading ths forum. A simple email about it would be entirely usful to many users and help build a trusting relationship with them.

Thanks for the response.

We all appreciate that Cyberlink have a support service available, and therefore trust that they are sincerely trying to help us with our problems.

The point here is that this particular problem, first raised three months ago in this forum, indicates that it has still not been resolved.

The last three replies I've received from Technical Support on this matter, during which several relevant points have been made, have all resulted in exactly the same suggestion of a solution (....unsuccessful). This indicates the points raised have not been noted:

Users have different PCs with different specifications and hardware.
Users are producing a variety of projects containing different files and lengths.
Users are experiencing the same error at exactly the same point in the burning process (21-24%)

It isn't rocket science to conclude that this indicates a problem with the PD9 software.

All that is needed is for the tech guys to get together and discuss this common PD9 problem and work out a solution, rather than individuals on their team make guesses.

The suggestion of members reading this forum discussion to contact Cyberlink again, is that it might prompt some further positive approach to resolving this problem.

DVD firmware when related to media files, and especially HD type files can be affect application software. You can thank the industry for loosey goosey standards for it. AVC (h264) for instance is still "work in progress" believe it or not. Win 10, i7

Too bad; looks like Cyberlink is going down the Pinnacle Studio path. Other than the burn problem, which is just plain wrong -- no argument -- the actual software is better than the old Pinnacle Studio. I quit Pinnacle software, and changed to Cyberlink, because of a complete lack of quality in their software. New versions only fixed old problems but always introduced a plethora of new ones. Cheers! Ken

Burn issues have been around for many years and not just with PowerDirector 9.
http://forum.cyberlink.com/forum/posts/list/7958.page

1. The FTP upload link. I suggest you use a free software FileZilla and you should have better results. Please then apply the information provided to you by CyberLink.
Guide: http://forum.cyberlink.com/forum/posts/list/9621.page#42685

2. Don's post was I hope helpful and you all took notice of it.

3. Track content - for those that haven't provided it yet a screenshot of the Edit Workspace is useful for members to see what you've selected.

4. the specifications of your system - a diagnostic is essential.

5. the failure point at 21%. - this is often the "Disc menu point" so information on what you're selecting and the source of the menu would be helpful to know.

6. I had a report on the forum where PD's menu's worked OK but when a selected DZ menu was chosen for a project (same project) a 20+% point failure occurred.

So - please make sure you clearly state EVERY action and in the order you did it - including if you used a DZ menu.

Finally, I will remind members that this is a CyberLink forum, it isn't a place to advertise or discuss favourably or unfavourably other company's products.
http://forum.cyberlink.com/forum/posts/list/13638.page

Thanks

Dafydd

Say what you want, there is still a major problem to be repaired. Your acting like a mother hen will not help anyone find a solution. If you will re-read my post, you will see I did not advertise for Pinnacle but only made a comparison. I did say Cyberlink was better, including the new version 9. Either this forum is for the members, or it is for Cyberlink. Make up your mind. A point has been made many times that Cyberlink tech dept does not read these posts (tell me another). I have seen before when anyone shows any spunk, their membership with this forum is pulled. Go ahead if you need to but we are only having a discussion, here, are we not? And it is not personal. One can not blame owners of software for venting frustration with their product, especially when it does not perform as expected or needed. I still use my Powerdirector 9 and love it. I use it everyday. I produce between 10 and 15 full new productions almost everyday. I am disappointed I can not do a full soup to nuts production, true; but I have a work around which I have posted and, hopefully, has been a help to others. I have also noted there is no problem producing DVD's with DL media, which would be a help to others, too. Both of these will give foolproof results. Not a bad record for a "Newbie", eh? Thanks for your concern and I will try and limit my comments to what you request, in the future. I see you use the new name for Wales (Cymru). Amazing history of that land. Our family was originally from Scotland, related to Lord Russell, I am told. All the best. Cheers! Ken

Ken,

Mother hen - darn, I was trying to be a considerate Moderator who was allowing the discussion to flow with a gentle reminder not to stray off topic or allow a thread to be hijacked. It was your earlier post about burning software which I considered advertising and still do. CyberLink have their own burning software, Power2Go.

Please get your facts straight regarding my country's name - Cymru is the name for my country in our language whereas "wales" is from the derogatory term used in old english. Dwi'n Gymro, ti deall fi.

If you vent a rant or try to have a pop at me (or attack anyone), then you will end up being removed.

I would rather you stick to discussing PowerDirector 9, providing useful information on your situation and what has led to you not being able to burn to disc.

Thanks

Dafydd

Dafydd: Right. My Welsh is not too good (something about speaking from the heart and meaning it, I think) but I hear you (that's Yankee talk for point made).
Here is my point, heretofore inadequately made:
One must allow we who use forums are a very independent lot and we have the idea we can conquer software annoyances (hardware too, for that matter) with some time, diligence, and "tricks." Those who do not feel this way simply take the software back to the store, get a refund, and purchase something else. Our way is a sure recipe for frustration, half way measures, and more than a bit of good intentions (which go wrong the next time we go confidently into using said software!).
I would ask a favor, please. When Cyberlink does come up with a fix for this, would you just simply let me know?

Cheers! Ken