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cyberlink liars complaint
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jad2011 [Avatar]
Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline
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one of the main reasons i bought power2go 8 was because it said on their main page i can convert to m4a (ipod). now i have paid my money out to them and bought it, it seems they have lied to me. correct me if i am wrong but that is ilegal selling something and not getting the product as advertised and obtaining my money by deception.
i have attached the pictures and the link

http://www.cyberlink.com/products/power2go/specs_en_GB.html

 Filename
Power2Go8_2.png
[Disk]
 Description
Power2GO_8
 Filesize
28 Kbytes
 Downloaded:
232 time(s)
 Filename
Power2Go8_1.png
[Disk]
 Description
website
 Filesize
205 Kbytes
 Downloaded:
228 time(s)
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RobertJ/OZ [Avatar]
Senior Contributor Private Message Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline
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Same problem with Power2Go 7, supposed to convert to m4a in a Win 7 environment, but it does not.
Use Format Factory, it's free

Robert

This message was edited 1 time. Last update was at Nov 11. 2011 18:34

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jerrys
Senior Contributor Private Message Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1013 Offline
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There is an FAQ that explains how to get your money back.

That is your best option. Jerry Schwartz
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jad2011 [Avatar]
Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline
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did i say i wanted my money back? no lol
now i know they done this in version 7 too, i want the problem sorted and i want to take legal action
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jad2011 [Avatar]
Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline
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i told customer services what has happened and what did they ask? they asked for my keycode and my dxdiag of my system. typical dumb response!! i told them they don't need it and that's a typical stupid response from cyberlink for the following reasons: 1 you already have my keycode from my registration and buying it under my email address. 2 just look at your own website under full specs to see it. 3 look at your own program that YOU made to see it it not there. lol OMG
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CyberLink-Michael [Avatar]
Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

M4A support is for importing only - you can not rip or convet to M4A

Br
Michael Technical Support

Werde Facebook Fan
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jad2011 [Avatar]
Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline
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you need to make that clear when buying
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CyberLink-Michael [Avatar]
Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi Jad2011,

we will make the list more clear - but it may take some time.

greetings
Michal Technical Support

Werde Facebook Fan
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