cyberlink liars complaint

jad2011

Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline

Solved by

Nov 11, 2011 16:09

one of the main reasons i bought power2go 8 was because it said on their main page i can convert to m4a (ipod). now i have paid my money out to them and bought it, it seems they have lied to me. correct me if i am wrong but that is ilegal selling something and not getting the product as advertised and obtaining my money by deception.
i have attached the pictures and the link

http://www.cyberlink.com/products/power2go/specs_en_GB.html

Filename	Power2Go8_2.png	Download
Description	Power2GO_8
Filesize	28 Kbytes
Downloaded:	232 time(s)

Filename	Power2Go8_1.png	Download
Description	website
Filesize	205 Kbytes
Downloaded:	228 time(s)

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RobertJ/OZ

Senior Contributor Private Message Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline

Nov 11, 2011 17:15

Same problem with Power2Go 7, supposed to convert to m4a in a Win 7 environment, but it does not.
Use Format Factory, it's free

Robert

This message was edited 1 time. Last update was at Nov 11. 2011 18:34

Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

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jerrys

Senior Contributor Private Message Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1013 Offline

Nov 11, 2011 20:51

There is an FAQ that explains how to get your money back.

That is your best option. Jerry Schwartz

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jad2011

Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline

Nov 12, 2011 00:11

did i say i wanted my money back? no lol
now i know they done this in version 7 too, i want the problem sorted and i want to take legal action

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jad2011

Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline

Nov 12, 2011 00:35

i told customer services what has happened and what did they ask? they asked for my keycode and my dxdiag of my system. typical dumb response!! i told them they don't need it and that's a typical stupid response from cyberlink for the following reasons: 1 you already have my keycode from my registration and buying it under my email address. 2 just look at your own website under full specs to see it. 3 look at your own program that YOU made to see it it not there. lol OMG

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CyberLink-Michael

Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 12, 2011 10:07

Hi,

M4A support is for importing only - you can not rip or convet to M4A

Br
Michael Technical Support

Werde Facebook Fan

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jad2011

Newbie Private Message Joined: Jun 25, 2011 03:13 Messages: 26 Offline

Nov 17, 2011 00:50

you need to make that clear when buying

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CyberLink-Michael

Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 17, 2011 02:24

Hi Jad2011,

we will make the list more clear - but it may take some time.

greetings
Michal Technical Support

Werde Facebook Fan

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