JL_JL,
You are correct. I submitted a very clearly written support request describing the issue, feature request, situation, or whatever you might wish to call it, and the first reply was completely off the mark. After describing the whatever once again, I recieved the standard boilerplate technical reply shown below. After which I summarized that PD cannot do this as closed the ticket, but asked that it be passed on the to product manager for consideration in a future fix or release. Don't get me wrong, I like PD, but now I have to go buy a capture software or and Svideo input card that PD might support... I'll post another request for help.
1. Let me know the Serial number. SR should be like "SR_No=XXXXXX_XX". Please follow the link given below to know how to find the serial number:
http://www.cyberlink.com/prog/support/cs/faq-content.do?id=1036
2. Exact steps which you followed to capture the Video and exactly where you see the issue. Also, send us the screenshot of the screen so that, we can look at the issue.
To take a screen shot, please press Print Screen key on your keyboard when this error comes. Then go to Start>programs>Accessories>Paint. Paste the screen capture there by pressing Ctrl+V or Alt+Edit+Paste. Save the file and send to us for analysis.
3. Details of your capturing device and the connection to computer.
4. Format of the Video captured by device and media (hard drive, DVD, DV, etc.) on which it is stored.
5. Try different device and check for the result.
6. Dxdiag.txt
DxDiag.txt: You can use the steps that follow to create this file:
a. Start --> All Programs --> Accessories -->Run OR Start-->Run...
b. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool.
c. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).