Mpeg codec

Hall47

Member Location: Manchester UK Joined: Dec 14, 2006 05:32 Messages: 96 Offline

Solved by

Nov 07, 2011 15:03

since re-installing PDR9 on a new HDD, I am getting a message that I need to activate an Mpeg codec, but when I try to do so am told that activation failed due to lost internet connection or expired product key! Tech support can only advise me to disable antivirus software and try again - same result. Does any of my esteemed colleague PDR users have a solution that might work?


Filename	New 2.jpg	Download
Description	result on clicking
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Filename	New 1.jpg	Download
Description	initial message
Filesize	232 Kbytes
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Seeking wisdom - finding fluff - but wise fluff!

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Nov 07, 2011 18:05

Did you by any chance install the update before you activated the program?

If so, uninstall PD.

This time
1. install PD program
2. install the contents
3. Run the program enter your product key. (activate the program).

Once you have activated all the parts, then you install any updates.

This message was edited 1 time. Last update was at Nov 07. 2011 18:06

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hall47

Member Location: Manchester UK Joined: Dec 14, 2006 05:32 Messages: 96 Offline

Nov 08, 2011 02:51

Nah! - been down that route. Installed original download, activated then installed update. Thanks for the input - any other suggestions folks? I suppose that I'll finish up uninstalling yet again and starting from scratch, which has been the sequence with PDR since early versions. Seeking wisdom - finding fluff - but wise fluff!

jerrys

Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline

Nov 08, 2011 16:43

I think this happens if you don't "activate" the codec within 30 days of installing PD. There is some other piece having to do with a particular output format that follows the same rule.

If remember this all correctly, I think the only solution is to go back to CyberLink. Jerry Schwartz