Hi,
please check for latest Updates

http://forum.cyberlink.com/forum/posts/list/12207.page

and also check our must have read thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

Michael Technical Support

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PowerDVD 10 ultra using patch 3322.
Windows 7 64 bit

When the disc is run a red screen appears that says unable to play and I need to update my players firmware.

Hi,
can you please post all the info we ask for:

http://forum.cyberlink.com/forum/posts/list/8449.page

especially - is your version an OEM or a full retail version?

thanks
Michael Technical Support

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Product SKU: DVD-1000-IWU0-01
Product Name: Upgrade to PowerDVD 10 Ultra 3D from 8/9 Ultra (Download version)


Do you use administrator or restricted user account? Administrator
Is your PowerDVD a Retail product or bundles with HW? No
Used VGA: ATI Radeon HD 5800 series
Used VGA driver version: 11.9
Used Audio device: Creative Labs Sound Blaster Fatality Pro
Used Audio device driver version: 6.0.1.1348
Used Display(s): Samsung 55" LED 240Hz 3D & Dell 22"
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): HDMI to The Samsung
Which display refresh rate do you use while Playback (24/25/50/60/120/...): 240Hz
Are you using single or dual monitor environment: Dual
Are you using clone or extended mode (if use two display): Extended
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using?: Nod 32
What is your default Internet Browser?: Firefox
Does the issue happen in Classic mode or CinemMode (MCE-Plug-In) or both?: CinemMode (MCE-Plug-In)

Hi,

please contact the customer support about your issue

Michael Technical Support

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