Dafydd asked me to re-post a series of posts I'd made before, under a new topic. I hope that means that someone can give me some help on this issue!

The original posts were in a forum series entitled "Powerdirector Update patch 2930_GM5_Patch_VDE110516-02 Crashing and Hangs"

I'll post my first one here, and then post subsequent ones, as replies to this one.

---------------------------------------------------------------------------------------------------------------------


I am encountering serious hanging problems with PowerDirector Ultra64 9.0.0.2930 (i.e. with this patch applied -- as far as I can tell, there are no later patches). The problems have been getting worse over time; at this point, I bring up the project in PowerDirector and try to edit a title, and it doesn't respond. Eventually, I click, get the little whirling windows mouse icon and when I click again I get the usual dialog box telling me 'PowerDirector is not responding'.

I have also found recently that using the mouse to create a progressive audio fade (or the opposite) in the audio track of my videos in the video track on the timeline will also cause a similar hang. Both of these were readily reproducible -- the attempt to edit the title *always* causes a hang.

At this point, I am dead in the water and unless you can help me to overcome this problem, I will have to seek alternative solutions -- which I don't want to do, because I like the features of PD9.

I have checked that I have the latest drivers for my video card (Intel HD) on the Intel web page pointed to in these forums. It turns out that I have a custom driver supplied with my Sony laptop, and Intel can't update anything. I have the latest driver according to Sony.

I attach an image of the 'PowerDirector is not responding' dialog box, and the two requested diagnostics files. Providing a screen shot of my Powerdirector interface doesn't seem useful; I have a lot of still photos, video clips, titles, etc. Also, it's not clear to me that attempting to create a simple project to reproduce the problems would be useful, or even possible. However, if there's anything else you would find useful, I'd be happy to try to supply it/them. I'm motivated to overcome this problem, as it's getting old very quickly, and I cannot make any further progress using PD9 without a fix.

Thanks for listening, and thanks for anything you can do to help!

Regards

Bryan