could you read the sticky notes at start of forum and supply the dxdiag file, it has a lot more info to help figure out what is happening.

Also a little info on the type of clip, source and format would help. While PD9 comes with a lot of codec (the decode and encode of the video/audio file), some cameras and other sources use different variations. windows supplies decoder (reader) codec for almost every kind, so even if PD9 can display it, it may not have the encode part. which sounds a lot like your problem. You might have to load K_LITE or FFSHOW codec packs (free on the web) RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

Sorry...here is the dxdiag file attached. I will have to go home to see what type of video clip but at least it sounds like my machines specs are not the problem here

Your video driver is almost a year old, that would be a good start.
http://support.amd.com/us/gpudownload/Pages/index.aspx
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Kevindbrooks;
Other than a slightly out of date video driver, your machine appears fine.
These crashes can often be solved by installing the latest patch (3305) from Cyberlink for the PD9 program:
To check whether you are current, open the program, click the word POWERDIRECTOR in the upper right, and see if the build is other than 9.0.0.3305

http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

Hi Kevin -

This isn't what's causing your crashes, but you should update your GPU driver...

Driver Date/Size: 11/23/2010 10:24:30, 628736 bytes

http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx

As Rocket Scientist said, the issue could well be codec related. Are you getting any warning messages from PD? or does it just freeze/die without giving you any clues.

If you're using HD clips, you might find the Radeon HD 6450 a bit "wanting". Do you have Hardware Acceleration turned on or off in preferences? It's caused problems for some Radeon users.

Cheers - Tony
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Hi Fred and ynotfish...I just downloaded this software about 5 days ago and it is the latest version. I am not getting any warning messages, I literally load about 5 short clips and then try to navigate around the program and unlink the audio from the video and within the 3rd to 4th unlink, the program just freezes up with no error message. I will have to go home to check on the hardware acceleration setting and on the video type. Thanks for all of the input so far.

Quote: .I just downloaded this software about 5 days ago and it is the latest version.

What you downloaded may NOT be the latest code. Sometimes, the downloaded version is NOT the latest patched version.

Please click on Powerdirector inside the program and see what build you are running. If it does not say Ultra64 9.0.0.3305, get the patch.

Let us know what you find when you get home!!

Thanks Fred...I'll give an update when I can get home and check all this stuff out. I'm 99% sure that I have the latest version...I recall checking the patch and comparing it to the version that I downloaded to rule that out. I will make sure of all this and update this thread.

One more thing to note before I check my system out tonight....I was able to load the files and preview them in the application so its definitely recognizing the format of video...would this codec problem allow me to preview the files but still cause freezing issues? I assume that it would be an all or nothing deal if the the application didn't support whatever codec my camera is using.

Well, it is important that we see a screencap of the actual project timeline, and a 5 second (unprocessed) clip if this is from a camera.

Tell us more about the project, camera and the video file (source, format, resolution, PAL or NTSC, etc.)

kevindbrooks,

the codec could cause this, remember there are two parts to a codec, the reader (decode) portion converts the compressed file into information the video card can display.

the second part, the writer (encode) portion converts the full frames (what the computer displays, back into a compressed file that memory and file storage can handle.

when you split audio from video, the program then tries to encode a separate video and audio file (in compressed, encoded into your form of choice). This is likely why the program crashes. Even the small act of separating the parts requires the encoding of separate streams, even if just written back to system memory buffers.

So the fact you can see it, but not do even simple steps leads me to suspect a missing codec.

Windows has a collection of codec (reader only), applications such as Quicktime include other codec (a mix of reader and writer versions). PD9 also adds to this collection (with both reader and writer versions) BUT THERE ARE THOUSANDS of variations to these codec. Seems like every manufacturer of cameras, interpret the video standards more as suggestions than strict rules, so there are always combinations which do not work with all software. There is another trend that pisses me off, that is vendors that "lock" their codec (writer version) so only their software can use it. Everbody gives the readers away free, many charge money for the writer versions. K-LITE and FFSHOW are generic public domain collections that work well with PowerDirector. RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

hey guys, here are my updates so far...

*I verified that I am using the latest version of cyberlink power director 9 ultra 64
*I installed instacodecs_1290 and ffdshow_rev3949_20110725 (hope I did this correctly, I just googled them and downloaded each pack and installed)
*I updated my video card driver
*I confirmed that the video clips I was trying to install had a .MOV extension and the file type was quicktime

...so I started up the application and the first thing it did was freeze for a few seconds like it was before all the changes, then it got a hold of itself and actually started working correctly, I have yet to do any real editing but the app is definitely responding a lot better than before, all of the basic right clicks and un links are no longer causing crashing problems, I have by no means done any real editing so I will update this thread once I do some real work to see if any of the symptoms come back but for now it looks much better

THANKS GUYS FOR ALL YOUR HELP ON THIS!!!!!

2 more questions...the first thing I did to diagnose this issue was to change the virtual memory on my machine to initial size 12288 and max 12288 (this was recommended by the cyberlink support team), do you guys recommend i keep these settings...lower them, raise them? also, ynotfish eluded to the fact that my graphics card wasn't exactly the greatest, was just wondering if this is something I should really invest in and upgrade and if it will really make much of a difference on my system (i couldn't find where to check if hardware acceleration was turned on and also didn't know how that would help or hurt things), also wondering if more ram would make a difference

again thanks for all the great input

Setting of correct size in Virtual Memory settings is always benifitial.

The recommended minimum size of Virtual memory is the same as 1.5 times the RAM on your computer, and 3 times that figure for the maximum size.

For example, if you have 256 MB of RAM, the minimum size is 384 MB, and the maximum size is 1152 MB.

Hi Kevin -

As NovaTech suggested, the recommended minimum size of Virtual Memory is 1.5 x RAM. That's why CL support suggested setting it at 12288 - that happens to be 1.5 x your RAM (8192MB). I would stick to those settings.

As far as what I said about your GPU... if you're editing HD video, I think that card would struggle, especially with longer/more complex projects.

Here it is in a benchmark test http://www.videocardbenchmark.net/video_lookup.php?gpu=RADEON+HD+6450
Here's a review of the card http://www.pcmag.com/article2/0,2817,2385821,00.asp#fbid=4T-O1JG056e

Personally, I'd be upgrading the GPU to a 1GB card. My machine runs perfectly well with 8GB RAM (same as yours) - but I'm using a Nvidia GTX 260 (for now).

Hardware Acceleration can be turned on/off in Preferences



Cheers - Tony

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Hi kevindbrooks,
There has been a lot written on the forum regarding mov files and such. many high quality still cameras produce some stunning mov video at a bitrate that makes my system falter.
Canon 7D = 44.0mbps 1080p, mov.
1. You may need to unchecked Shadow Edit Files (this opinion may change later)
2. Please provide a screenshot of the Edit Workspace
3. Please state what camera is the source material from and provide a 5 second sample for members to check.

Guide: Part E&F = screenshot:
http://forum.cyberlink.com/forum/posts/list/7958.page

I have a similar, but worse, problem. PowerDirector 9 Ultra64 running on a Dell M6500 mobile workstation with 8 cores and 8GB Ram under Windows 7-64. I'm trying to make a very simple YouTube submission consisting of individual PDF picture files with voice narrative of about one minute for each picture -- no actual video, just low resolution pictures with narrative. The application is very fragile and crashes if I click the wrong thing, drag to the wrong place, or try to produce a file with four of the PDF files with identical voice segments. I was able to complete a file with one PDF and one audio segment (MP3) without crashing, but when I tried four segments, it crashed. I'm sure I haven't tripped all the crash scenarios yet, but the program is unusable at present.

Hi sheppjg -

Are you kidding about the .PDF images??? You were able to import files with a .pdf file extension??? or did you save them from a .pdf file? Are they JPGs, perhaps?

Cheers - Tony
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Sorry. Acronymitis. Of course they are JPGs, exported from Corel Photo-Paint, ranging from 250k to 1M.

I work so much with PDFs, the acronym comes off my fingertips.