Please help -I am ready to get rid of Cyberlink

ultrasp97

Newbie Joined: Mar 04, 2010 23:08 Messages: 22 Offline

Solved by

Aug 23, 2011 22:59

I am trying very hard to keep Cyberlink as I have alot of time invested. But it seems like i continue to have problems. I do admit I am fairly new, but I am extremely frustrated.

My latest problem is... I just went to use Magic motion and it is all blank. I have been using Magic Motion sucessfully for 4 months now. Now all of a sudden today it doesn't work. As far as I know I didn't change anything in Cyberlink.

What could have happened.

Sorry... but I am just frustrated as I am trying to get a 25 minute video completed.

Thanks in advance.

Steve

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Aug 23, 2011 23:08

Can you see part B below and give us a recent DXDIAG, please...I couldn't find one for you:

http://forum.cyberlink.com/forum/posts/list/7958.page

Is this version 2930? Click on Powerdirector (upper right in the program)..my version is Ultra64 9.0.0.2930

This message was edited 1 time. Last update was at Aug 23. 2011 23:08

ultrasp97

Newbie Joined: Mar 04, 2010 23:08 Messages: 22 Offline

Aug 23, 2011 23:16

Thank you for the help. My version is Ultra64 9.0.0.2930

I have attached the files you asked for.

Thanks again

Steve

Filename	64SteveDxDiag.txt	Download
Description
Filesize	33 Kbytes
Downloaded:	256 time(s)

Filename	SteveDxDiag.txt	Download
Description
Filesize	39 Kbytes
Downloaded:	260 time(s)

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Aug 23, 2011 23:22

Your video drivers are two (2) years old. Please update them from the AMD.COM site. Probably NOT related to Magic Motion, but critical.

Is this a downloaded version or CD? Did you install the Content package?

ultrasp97

Newbie Joined: Mar 04, 2010 23:08 Messages: 22 Offline

Aug 23, 2011 23:25

If I remember it was a downloaded version, but I did pay extra to have the discs sent to me.

I did install the content pack.

What I don't understand is that this feature has been working for several months now. I used this feature often.

Now tonight, it isn't working.

Steve

ultrasp97

Newbie Joined: Mar 04, 2010 23:08 Messages: 22 Offline

Aug 23, 2011 23:36

Per your request I have updated my video drivers, so I have attached updated DXDIAG files

Filename	SteveDxDiag.txt	Download
Description
Filesize	39 Kbytes
Downloaded:	267 time(s)

Filename	64SteveDxDiag.txt	Download
Description
Filesize	35 Kbytes
Downloaded:	246 time(s)

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Aug 23, 2011 23:36

Thanks for the new DXDIAG...we really do use them.

Not sure what to tell you on this. There are some editors reporting this "disappearing" magic motion issue:
http://forum.cyberlink.com/forum/posts/list/14352.page#86246

The Moderator is sleeping now (somewhere in the northeastern Atlantic) but will be here in the early morning (based on my California,USA time).

Look back in then!

This message was edited 1 time. Last update was at Aug 23. 2011 23:37

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Aug 24, 2011 04:19

HI,
I've looked at your diagnostic file and have a few questions for you to answer please.

1. "D" drive - what is it for and what does it contain?
2. Programs: What have you installed recently onto your computer?
3. Programs: what other editing software have you used since installing PD9? I see you have other programs on your system and these could be clashing/competing for dll's (drivers) on your system, causing a corrupt activation.
4. What have you done to localise the cause?

Information: The issue Fred referenced in his last thread does not apply to your set up.

5. You either have a corrupt PD9, it has become corrupted by another program's influence or you have a
trojan bug on your system. Let's hope it's not the latter.

6. If the program displayed and functioned and now it doesn't, then something has changed on your system. Programs don't stop by themselves, they have to be altered by someone or some thing.

7. I'd like you to locate on your system all the re-installation information for PD9. including the Content pack. OK, so you know where they are for a re-install.

8. Please visit, download and follow the instructions located here: http://forum.cyberlink.com/forum/posts/list/15688.page
Do all of them, ok.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Aug 24, 2011 14:25

My latest problem is... I just went to use Magic motion and it is all blank. I have been using Magic Motion sucessfully for 4 months now. Now all of a sudden today it doesn't work. As far as I know I didn't change anything in Cyberlink.

Magic motion does not work on Video only stills. You have to use something else for video, maybe power tools. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.