Merry-go-round of poor service

pcbs13

Newbie Joined: Aug 18, 2011 19:14 Messages: 6 Offline

Solved by

Aug 19, 2011 18:55

Has anybody at Cyberlink seen the ANG tv ads; you know you get passed between sloths instead of the owl taking ownership and dealing with the customers issue.

Once again a customer has had two paypal transactions for the same order, has had no luck downloading products and simply gets cut and paste replies offering no solution.

see youcam topic;

http://forum.cyberlink.com/forum/posts/list/18618.page#96357

IS IT TOO HARD?

To simply return a payment and send a valid download link with key?

Surely somebody in the company has the "sole" ounce of common sense to resolve and actually resolve an issue?

TvDirector

Newbie Joined: Aug 20, 2011 07:02 Messages: 7 Offline

Aug 20, 2011 07:46

I agree. I have purchased the product. installed it and are stuck with an activation problem AND HAVE SEND PROOF OF PURCHASE 3 times now... but no solution is given to use the program fully, it looks like I am stuck with some sort of a trail version

pcbs13

Newbie Joined: Aug 18, 2011 19:14 Messages: 6 Offline

Aug 20, 2011 08:08

yeah all they do at customer services is cut n paste from the FAQ's instead of solving customer issues - they are VERY poor - administrators please start passing feedback back to assist customers.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 20, 2011 09:25

Hi,
sorry to hear about your issues - can you please forward your support IDs to me by PM.

BR
Michael Technical Support

Werde Facebook Fan

ste

Newbie Joined: Aug 20, 2011 09:49 Messages: 4 Offline

Aug 20, 2011 09:50

The CS tickets and email id's are in the thread at log 1.

ste

Newbie Joined: Aug 20, 2011 09:49 Messages: 4 Offline

Aug 20, 2011 09:52

and how does pm work? It just goes to a registration page

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 20, 2011 10:16

Hi,

"PM" means the PM button below each post - by this you can send me a PM with the support ID - I will forward it to our team and try to speed up the things on Monday when the support is back.

Br
Michael Technical Support

Werde Facebook Fan

ste

Newbie Joined: Aug 20, 2011 09:49 Messages: 4 Offline

Aug 20, 2011 10:20

Sorry, when i press pm it just takes me to another registration page; as previous, the thread in the first post shows my ticket and email id's so far

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 20, 2011 10:46

Ok - as your issue is already at CS and escalated I will close this thread

Michael Technical Support

Werde Facebook Fan