Hi,

please update to v1719 build - this issue should have been fixed with the May patch release

Br
Michael Technical Support

Werde Facebook Fan

hello again, michael.

i have powerdvd 11 version 11.0.1719.51. i have had this version since i purchased powerdvd 11.

regards!

Hi,

I can not reproduce your issue here - the audio settings are stored on my end and do not change.

can you please provide more information about your environment and the detail steps of your settings.

http://forum.cyberlink.com/forum/posts/list/16915.page

Br
Michael Technical Support

Werde Facebook Fan

PowerDVD full Version - yes
PowerDVD Trial Verison? - no
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!) - DVD110422-14
PowerDVD TR Number (if shown) - TR110520-001
Operating System (including x86 or x64 Bit Version) - WinXP Pro SP3 (Build 2600.xpsp_sp3_gdr.101209-1647)
Do you use administrator or restricted user account? - admin account
Is your PowerDVD a Retail product or bundles with HW? - upgrade from Samsung BD Player (SH-B123L)
Used VGA - GeForce GTS-450
Used VGA driver version - nv4_disp.dll - 6.14.0012.7533
Used Audio device - SB Audigy 2 ZS
Used Audio device driver version - staud2k.sys - 5.12.0001.0442
The Audio setting in PowerDVD and in OS (default devices) - PDVD - 6 speakers; OS - 5.1 surround
Used ODD drive (full model name and Firmware Version) - Samsung SH-B123L; latest firmware SB04
Used Display(s) - Samsung SyncMaster P2270
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) - DVI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
Are you using single or dual monitor environment - single
Are you using clone or extended mode (if use two display) - none
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using - McAfee Antivirus
Which Internet Browser Software is installed - Chrome, IE8, Safari, Firefox, Opera
Do you use virtual ODD (e.g Daemon Tools) - Virtual CloneDrive 5.4.5.0

Hi,
did you disable the onboard audio?
did you use the Audigy as only Sound device?

Please add the DXDIAG (32Bit) logfile

Br
Michael

Technical Support

Werde Facebook Fan

hello michael,

onboard audio is disabled in bios.
audigy is the only sound devise used.

attached is dxdiag logfile.

this is not a consistent issue. only happens rarely.

Hi,
do you have any steps that can reproduce your issue?

Br
Michael Technical Support

Werde Facebook Fan

hello michael,

i just would start PDVD and i'd find it that the speaker environment is already set to 2-speakers.

i always set windows and everything (including PDVD) to 5.1 (or 6) speakers because that is what i have.

anyways, i will try to post here should this happen again and will try help you guys solve this problem if it continues to exist.

hello michael,

at last i was able to reproduce this issue.

have already upgraded to 2024.

play dvd. open settings > audio. speaker environment is set to 6 speakers. (set to 6 if it is not set and click on OK.)

open and play mkv file found at http://forum.cyberlink.com/forum/posts/list/18814.page (this mkv file does not have audio stream)

play dvd again. open settings > audio. speaker environment is now set to 2 speakers. sometimes this is set to headphones.