Smartsound Error when opening a project containing clip

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FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Solved by

Jul 29, 2011 10:28

SmartSound Error on PD9 load... Not a "show stopper" but an anomaly, none the less.


Filename	Untitled-1.jpg	Download
Description
Filesize	245 Kbytes
Downloaded:	160 time(s)

This message was edited 2 times. Last update was at Jul 29. 2011 10:33

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 29, 2011 11:56

Open the Smartsound module and go to the internet tab and see if there are any updates.
Also, what version of Quicktracks? It should be 5080.
What is the song you are using?
Try clicking the REBUILD button in Quicktracks.
Lastly, Smartsound has an EXCELLENT customer service division. Call 'em, they'll answer! Try their FAQ's section, too.
http://www.smartsound.com/ HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
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Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
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FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Jul 29, 2011 12:05

Barry;

The clip is "Island Party - Jammin"

How do I see the version of QuickTracks? ooo..I see click the SMARTSOUND button in Magic Music

EDIT: Looks like I have 5.1.7.0...their website has 5.1.8. This update says it "provides backwards compatibility with projects created using earlier versions of PowerDirector and Quicktracks. " and this is a native PD9 project.

(Note: when I click the check for updates button in Smart Sound, I get a message that there are NO UPDATES)....

This message was edited 6 times. Last update was at Jul 29. 2011 12:22