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Missing HD options in Media Viewer
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 20, 2011 19:06
Long story short.

Been having issues working and rendering mts files.
I have a CANON VIXIA HFR20 HD CMOS camera. I take video in 1440x1080 .mts files

I had a Gateway DX4820
x64-based PC
Intel(R) Core(TM)2 Quad CPU Q8200 @2.33GHz, 2336 Mhz, 4Core(s), 4 Logical Processor(s)
8.00 GB RAM
1T Harddrive
ATI Radeon HD 4650
1 G Adapter RAM
Resolution 1920 x 1050 x 59 hertz

I upgraded to the ATI Radeon HD 6870 on suggestion from DirectorZone http://directorzone.cyberlink.com/posts/list/4603700.page#4613015

After that still had issues so I had a new machine built. I have attached the DxDiag of the new machine.

After getting the new machine I contacted Cyberlink and they gave me a new download link for PD9 and Content Pack.

I installed with no issues but now I notice that the HD options in the Media Viewer window are missing. I have contacted Cyberlink but not really getting answers...

I have attached PDF screen shot of both the old program on my old machine and the new install on the new machine.

Any thoughts
 Filename
Errorshots.pdf
[Disk]
 Description
 Filesize
358 Kbytes
 Downloaded:
278 time(s)
 Filename
CMSINTENT_DxDiag.txt
[Disk]
 Description
 Filesize
34 Kbytes
 Downloaded:
336 time(s)
BarryTheCrab
Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline
[Post New] Jul 20, 2011 19:15
This came up in BETA testing.
The lack of HD viewer settings was related to 32 or 64 bit.
64 bit provides the HD levels, but you say you are running 64 bit?
Don't know what to say now, but others will chime in, no doubt. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New] Jul 20, 2011 19:28
Since you are missing both the preview resolution and the h264 encoding options, you are most likely missing the AMD Media Codec Package, previously known as the Avivo Package that provides HD support for ATI cards. Visit ATI site download area for your card.

Jeff
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 20, 2011 21:43
BarryTheCrab... yes this is a 64 bit machine. Thanks

JL-JL ... I downloaded the AMD Media Codec Package and the Catalyst Control Center software. Rebooted my machine. The HD options are still not in my viewer BUT... I rendered a 48 minutes .mts file from my camera in 1 minute 30 seconds ... UNBELIEVABLE!! Prior to this codec install the 8 cores where slammed to 100 % of usage when attempting to render.

Thanks for that.

Not sure about the HD review options on the Media Player but that is not a deal breaker!

Appreciate your input.
BarryTheCrab
Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline
[Post New] Jul 20, 2011 22:09
Odd, I installed PD9 32 bit on my 64 bit machine and the extra viewing levels vanished.
Re-installed normally and got them back. I'll be watching this. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 20, 2011 22:14
BarryTheCrab... are there 2 PD9 versions... 32 & 64 bit.

Could I have done something during the install - I don't remember seeing a 32/64 bit option.

Thanks
BarryTheCrab
Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline
[Post New] Jul 20, 2011 22:19
No, just one type of program that reads what your system is and installs the proper type, but it CAN BE BY-PASSED so that you have the 32 bit type on your 64 bit machine.
The bypass procedure is clever, and I don't think it can happen by accident, so I doubt that's your issue at this point. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 20, 2011 23:08
BarryTheCrab... good call

Here is the screen shot of my About PD9 - it shows 32 bit

How do I go about getting the 64 bit install... would downloading the 2930 update work?
[Thumb - 32bit.jpg]
 Filename
32bit.jpg
[Disk]
 Description
 Filesize
181 Kbytes
 Downloaded:
144 time(s)

This message was edited 3 times. Last update was at Jul 21. 2011 18:54

cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 21, 2011 18:57
Cyberlink (before I informed them about the 32 bit issue that BarryTheCrab figured out) asked me to download and run the 2930 patch. (Thanks to BarryTheCrab for catching my typo!)

I did but nothing has changed.

I did submit the 32 bit issue (and photo) to Cyberlink... they usually take 24 hours between postings for a reply. I'll see what they have to say.

Thanks

This message was edited 1 time. Last update was at Jul 21. 2011 19:18

BarryTheCrab
Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline
[Post New] Jul 21, 2011 19:04
I think you mean build 2930....told you I'd be watching! HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 21, 2011 19:18
Yepper... thanks

Any ideas why the install went to 32 bit... I have a 64 bit machine and Cyberlink gave me a fresh link to download... this is the first install on this new machine.

Weird...
cmsintent [Avatar]
Newbie Joined: Jan 04, 2010 15:16 Messages: 23 Offline
[Post New] Jul 22, 2011 15:19
This just keep getting better!! LOL!!

After downloading the codec pack which seem to improve my PD9 peformance a new issue has arisen

... now when I use my Allok Video to FLV convertor it is knocking the audio track off a bit... the audio now starts to play before the video starts... Allok Video to FLV convertor was working just fine before the codec pack

Any thoughts? Thanks
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