Doesn't play anything at all.

biff

Newbie Joined: Jul 17, 2011 12:02 Messages: 4 Offline

Solved by

Jul 17, 2011 12:13

Will not open anything...crashes...not avi, flv, mpeg2, No error code, just a message from windows saying the progam has stopped working.

This is a clean install of windows 7. In vlc it plays all the files I have. Quickly and well.

So, what is wrong with your program?

Please don't suggest that I post huge crash log files or install some weird 3rd party codec pack, because I shouldn't have to for a program meant to simply play media files.

This is the trial version.


Filename	Capture.PNG	Download
Description
Filesize	20 Kbytes
Downloaded:	112 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 20, 2011 10:16

Hi,
welcome to our Forum - please check the welcome thread:

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael Technical Support

Werde Facebook Fan

biff

Newbie Joined: Jul 17, 2011 12:02 Messages: 4 Offline

Jul 20, 2011 10:57

Yes, Thank you. Which part of that post is useful to me?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 21, 2011 04:35

Dear Biff,
the whole posting....

either you post the asked info here in the forum and the forum members try to help you or you contact the technical support (which I would encourage you to do)

Br
Michael Technical Support

Werde Facebook Fan

biff

Newbie Joined: Jul 17, 2011 12:02 Messages: 4 Offline

Jul 21, 2011 11:28

Biff? That's not my profile.

You have not requested any information at all, so what do I post? There's some sort of qualifying requirement for getting help here? Nice. Very welcoming.

Based on that response, you can forget it. Removing the software today. You and your 'exclusive' community and software have no place on my system.

NO SALE!

biff

Newbie Joined: Jul 17, 2011 12:02 Messages: 4 Offline

Jul 21, 2011 11:38

PowerDVD full Version
PowerDVD Trial Verison?
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
PowerDVD TR Number (if shown)
Operating System (including x86 or x64 Bit Version)
Do you use administrator or restricted user account?
Is your PowerDVD a Retail product or bundles with HW?
Used VGA
Used VGA driver version
Used Audio device
Used Audio device driver version
The Audio setting in PowerDVD and in OS (default devices)
Used ODD drive (full model name and Firmware Version)
Used Display(s)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
Are you using single or dual monitor environment
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using
Which Internet Browser Software is installed
Do you use virtual ODD (e.g Daemon Tools)
The detailed issue description

Kind of a lot of information to be requesting to get a simple response isn't it? What format? Comma or tab delimited? If I get one wrong, what's the penalty....

DYONISII

Member Joined: Jul 09, 2011 09:58 Messages: 67 Offline

Jul 21, 2011 12:25

hello biff,

yes, all those info, if you could provide them, could help the community figure out what is causing the problem because many of us have working pdvd11.

there are no specific format required because your response won't be machine read.

you can do it this way:

power dvd full version - no
power dvd trial version - yes - version 11.x.xxxx.xx (of course you have to put the actual version)
power dvd sr number - dvd11xxxx-xx
power dvd tr number - tr11xxxx-xxx
operating system - win7 64bit

etc...

welcome to the forums.

regards!