PD9 and windows 7 64 bit freeze/crash

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Solved by

Jul 16, 2011 21:57

I just started to use PD9 version 2930
I am running Windows 7 Home premium on a Dell XPS 8300
Intel i7-2600 CPU at 3.4Ghz
RAM is 12 Gbytes
Video card is ATI HD 5700 1Gbyte
Video drivers ARE up to date and so is quicktime. I have loaded some HD video captured from an Aiptek cam corder in a .MOV file format. I can't even cut the files into clips without the system locking up. This is absolutely ridiculous!!!

I have searched the forum and found no answer. Does this program simply not function? Does anyone have an idea where to start? Is there software available that can edit video?

To say the least I am really disappointed!!!

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Jul 17, 2011 00:28

Have you got in preferences, "create shadow file' option checked or unchecked, try unchecking that see if that helps.
I have a similar machine except for graphic card I have geforce 560ti 1Mb memory.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Jul 17, 2011 07:34

I tried both ways

PD9 fires up and runs, but as soon as I start to do anything it locks up

This message was edited 1 time. Last update was at Jul 17. 2011 20:38

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 17, 2011 08:38

Have you tried a codec pack?
Many of us have FFdShow installed.
Also, could you please supply a dxdiag for us? The dxdiag is a teeny little function on your computer that will tell us exactly what it's innards are.

http://forum.cyberlink.com/forum/posts/list/7958.page READ PART B.

Attach your dxdiag as a file here.
Also do you have a short 5-10 second unedited original clip from the camera you could attach here?

This message was edited 1 time. Last update was at Jul 17. 2011 08:40

HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Jul 17, 2011 20:43

here is the dxdiag...

I do not have a codec pack installed...

I'll have to generate a small file from the camera

Filename	DxDiag2.txt	Download
Description
Filesize	34 Kbytes
Downloaded:	300 time(s)

This message was edited 1 time. Last update was at Jul 17. 2011 20:47

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 18, 2011 07:50

Nothing jumps out at me except you could use an ATI driver update, though it's not too old.
Waiting for that clip. You can attach it here, just not too long, OK? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Jul 18, 2011 08:15

I will need to capture a small file tonight. I am also going to try a file that was not shot in HD.
Thanks for the help!!!

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Jul 19, 2011 20:12

here is a short clip

Filename	FILE0175.MOV	Download
Description	clip
Filesize	4217 Kbytes
Downloaded:	393 time(s)

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Jul 20, 2011 00:44

I downloaded your video and had no problem producing it to H.264 and .mov progressive. I do have FFDshow codec installed on my computer.

With .mov though you have to choose LPCV audio compression to get the audio to work. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

vn800rider

Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Online

Jul 20, 2011 02:51

Works fine for me too, split it and rotated a section and inserted 2 transitions, produced to .mov full Hd with no problems.

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Vette43

Newbie Joined: Feb 05, 2011 07:58 Messages: 6 Offline

Jul 20, 2011 17:37

Still crashing.... I can run for a few minutes and then it locks up tight. Do you really think I need the Codec Pack?

Buz

Newbie Joined: Jul 20, 2011 07:21 Messages: 10 Offline

Jul 20, 2011 22:38

Consider doing.
1: Patch the program with the latest patch found at -
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_C...
2: Check the firmware on your Video Card for updates from your computer manufacturer - don't trust 3rd party web sites.
3: If you use an IDE Hard drive - Enable DMA
4: Check for firmware updates for the IDE ATA/ATAPI Controller from your computer manufacturer - don't trust 3rd party web sites
5: Update Windows 7 Codec Pack at -
http://download.cnet.com/Windows-7-Codec-Pack/3000-13632_4-10965840.html
6: Download K-Lite Codec Pack (http://en.wikipedia.org/wiki/K- Lite_Codec_Pack). You will find links there.
7: When you install K-Lite Codec Pack it was not necessary for me to option any of the config's. I accepted the default settings but I did make sure to associate it for most Video file types.
8: ALWAYS grab 64bit files if your O/S and PC can handle it.
9: Anytime you change a file/program setting or do an application install, ALWAYS protect the computer by creating a new System Restore Point.
Have fun.