Hi,

it sounds if your issue is related to this VGA because I can not reproduce it with any other VGA in my lab.
When playback regular DVD the AERO effect stays enabled - like on BD playback with enabled "Aero on" feature in the settings

can you please provde your DXDIAG log file so we can investigate the platform?
http://forum.cyberlink.com/forum/posts/list/16915.page

thanks and br
Michael Technical Support

Werde Facebook Fan

I can confirm the same.

AERO effect is turned off when a regular DVD is detected.

Leo

H,

can both of you please provide more information so I can investigarte the report?

http://forum.cyberlink.com/forum/forums/show/79.page

thanks and Br
Michael Technical Support

Werde Facebook Fan

Here my DXDIAG log file:

Here are DXDiag (32bit) for both my computers, combined into 1 text file.

- 'computer #1' - a core2-quad / P45 named 'homegrown'
- 'computer #2' - an i7 / X58 named 'homethrone'
- both use the same model video card, Sapphire Toxic Vapor-X Radeon HD6870
- all monitors (dual on #1, triple on #2) are Dell Ultrasharp of various vintage

Same thing happens on both of them -- Aero is disabled by regular DVDs, whenever I either insert an actual DVD disc or choose 'play movie on hard drive' and point to a DVD ripped on my HDD.

But aero is not disabled by blu-ray.

***

As long as I'm submitting DXDiags, I would also like to mention the other real irritation, which has to do with audio, since the DXDiag also enumerates audio devices.

Despite very similar audio devices between the two computers, I get NO SOUND on computer #2 in PowerDVD Ultra 11, whenever I try to play ANY kind of dvd or hard-drive-ripped DVD movie. The only way to get sound when playing these is to DISABLE the default sound device ('Line 1 Breakaway Pipeline', a virtual device, see below). But with other kinds of media like youtube, or with audio files, the sound works fine, without having to disable the default sound device. It's only DVDs where I get no sound.

Wherease on the other computer, the old core2quad ('computer #1'), which has the exact same default sound device, I have no such problem. Sound works fine there for anything I try to play: DVD, blu-ray, ripped DVD, other video files, youtube, whatever.

Both computers use a virtual sound card (software, that provides some DSP-type enhancements) called 'Line 1 Breakaway Pipeline' as their default sound playback device. (more info here: www.claessonedwards.com)

This virtual soundcard hooks into their physical sound cards, which on both computers are Asus Xonar PCI-express sound cards. The older computer #1, the one without audio problems, has an Asus Xonar D2X; the newer computer #2, where I'm having the audio problems, uses an Asus Xonar Essence STX. The Asus Drivers are almost identical between the two cards.

With this combination of Breakaway virtual sound device + Asus Xonar physical sound card, I have never encountered any audio problems with any other media player of any sort. Only PowerDVD, and only on the i7 computer.

Maybe the DXDiag will yield some clues. Frankly, on the i7 computer, I have just about given up using PowerDVD at all because of these multiple problems. Fortunately, the older computer, the core2 quad, is the one that I use for entertainment. The i7 is really supposed to be a pure work computer. Still, it would be nice if PowerDVD would actually run reliably on it, without the audio problems.

Hi Johnny,
Hi Leo,
thanks for your reports - I have reported to our team and they will try to reproduce the AERO issues.

about the Audio issue reported by Johnny, I need some more time to understand the issue and check.

Greetings
Michael Technical Support

Werde Facebook Fan

I have found a workaround for the Aero situation -- at least on one of my computers (haven't tried it on the other), and at least for DVDs ripped to the hard drive (haven't tried it for an actual inserted DVD).

1. Go ahead and open a DVD movie on the hard drive. PowerDVD will disable Aero and start the movie.
2. After just a few seconds of a scene, stop the movie. Don't pause; STOP altogether.
3. The movie will close out, the opening/welcome screen of PowerDVD will re-appear, and aero will be re-enabled.
4. Then, re-open the same DVD movie and choose RESUME.
5. Voila. Movie resumes playing, without disabling Aero.

Your mileage may vary. And, of course, a workaround is no substitute for a true fix, but I thought I would report it anyway.

I also managed to get the virtual sound card working on the computer where it formerly wouldn't, but I have no idea how I did it. I tried about 20 procedures and tweaks of various sorts in rapid succession, and finally something caused it to work. I can't say whether I did something right, or just 'tricked' or 'confused' PowerDVD into recognizing the virtual sound card--I certainly confused myself. Whether it will continue to work or not, for now I can only cross my fingers.

I can confirm the above observation.

If the DVD starts in normal fashion aero will be turned off.

If the DVD is started via "Resume" aero is not effected and will stay on.

Leo

I found a workaround for this, at least it works on my computer with Vista. Go into the Main Settings and choose "MoovieLive" from the left-hand side menu. Then untick the "Enable Advanced Features" option, but leave the features option checked. OK out. You may have to do this a couple of times if the setting doesn't stick, as 11 seems to forget the setting changes for some reason.

This might have something to do with IE9?