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PowerDVD 11 in Windows Media Center Remote Problem
JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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I'm still having a problem with the remote in Windows Media Center.

From a my previous post in locked thread...
http://forum.cyberlink.com/forum/posts/list/30/16964.page

I've found if you move the mouse so that the PDVD controls appear along the bottom right of the screen the pop-up menu works. However, if they disappear and you're just watching the movie and try for the pop-up menu nothing happens. If you move the mouse again however you'll see that it did pop-up. It just never was visible.


Any idea if this might get fixed. It happened again to me last night and it may be a small thing but it's a pain to go get a keyboard to jiggle the mouse so the PDVD controls appear and then I can use the menu button on the remote.

Thanks.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

yes - we are going to fix those issues

Br
michael Technical Support

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JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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Thanks for that Michael.
JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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Any idea when this will be fixed? I'm really finding it annoying and it's been over 2 months now.

I see my problem listed in the PowerDVD11 know problems thread, item [018] but it only say reproduced.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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The next patch is on the way and will arrive soon!

Please stay tuned.

Michael Technical Support

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JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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Quote: The next patch is on the way and will arrive soon!

Please stay tuned.

Michael


Does the v2024 patch fix this problem? I do not see it listed.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

should be this issue:
[017] [fixed in v2024] MCE DVD-menu can't close using RC6 (workaround: use "Clear" button on RC)


right?

Br
Michael Technical Support

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JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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Quote: Hi,

should be this issue:
[017] [fixed in v2024] MCE DVD-menu can't close using RC6 (workaround: use "Clear" button on RC)


right?

Br
Michael


No [017] was not my problem, it was [018]. I have tested it repeatedly with a couple of different disks using 2024 and it is *NOT* fixed when playing in Cinema Mode when launched within Windows Media Center (Win7x64).

It is better as it comes up more often but there is still the problem that unless there are some other PDVD controls visible on the screen (usually shown by moving a mouse) it does not come up. I have confirmed this using Avatar BD.

For instance....
1) Play movie with no PDVD controls or labels on the screen. Pressing Menu on WMC remote does not bring up the PDVD menu selection.
2)Play movie and go to next chapter. Press menu while the little PDVD "Chapter x" pop-up is being displayed and the WMC remote does bring up the DVD menu selection. As soon as the "Chapter x" pop-up disappears the menu button on the remote no longer works.
3)Play move and wiggle mouse to show control and the menu does show up.

I have also found that once you get it to come up once, say for instance pausing the movie to get the PDVD "Pause" label up on the screen and then using the Menu button on the remote, it will continue to come up. It's like it needs to come up once to get it's proper z-order in the layering.

I hope this helps and I hope it gets fixed. It's driving my household nuts that they can't get to BD menus with the remote consistently. I hate getting complained at...

This message was edited 1 time. Last update was at Sep 03. 2011 12:55

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

yes - I can reproduce your issue here.

it was fixed and OK in CinemaMode but MCE plugin shows some issue about it

We are checking this issue again

Br
Michael

Technical Support

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JMGNYC32 [Avatar]
Newbie Joined: Jan 09, 2009 18:21 Messages: 29 Offline
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There's still no fix for this issue. I need to bring up some on screen display using the keyboard before the remote will show the pop-up menu in Cinema Mode within media center.

Is there any ETA on this. I have had this problem over 6 months with fixed promised but never delivered.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,

this issue is planned o be fixed in next patch comming soon (sorry - but schedule may not 100% fix because of bug-fixing status)

thanks for your patience
Michael Technical Support

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