Recently bought Powerdvd 10

Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Solved by

Apr 26, 2011 18:49

I recently bought powerDVD10 and inquired about a free upgrade to PDVD 11 and had this reply from CS.

Dear Craig,

Thank you for contacting CyberLink Technical Support.

I understand that you have purchased the PowerDVD 10 Ultra upgrade on 2011-03-21 and you wish to get the free upgrade to PowerDVD 11 software.

In regards to your concern, I regret to inform you that you are not eligible for free upgrade to PowerDVD 11. We offer a free upgrade to PowerDVD 11 users; those bought the PowerDVD 10/ upgrade to PowerDVD 10 within 30 days prior to the release of PowerDVD 11 software (Release date of PowerDVD 11 is 20th April’ 2011).

Please feel free to contact us back for any further clarification or for any assistance related to

CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Gaurav
CyberLink Technical Support

Seems I missed by ONE day (probably a few hours due to time zones) !!!
Why couldn't Cyberlink have informed me when making the purchase that a newer version is about to be released???
Very disappointed with Cyberlink. It seems loyal customers are not valued. Its such a shame as I love their products but will have to think of another product when I update my PC.

This message was edited 2 times. Last update was at Apr 26. 2011 18:50

Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

troy16d

Newbie Joined: Apr 22, 2011 15:24 Messages: 3 Offline

Apr 26, 2011 21:19

Same here but I missed it by about 2 months no idea there was a new version soon to be released but it worked out as I have Nero 10 HD and they just released Nero Kwik Media which is a free upgrade for me even though I bought Nero a long time ago and it plays Blu-Ray just as good as Power DVD. I uninstalled Power DVD and won't give Cyberlink a second look in the future.

Craig R

Newbie Joined: Jul 04, 2010 20:07 Messages: 39 Offline

Apr 28, 2011 17:44

Good News !!

Just recieved another email form Cyberlink CS saying that I am eligible now for a free upgrade.
Just waiting for them to send it now.
I'm now very happy, thank you Cyberlink. Asus P8Z68 V-Pro Gen 3, Intel i5 2500K @4.5GHz, Thermalright Silver Arrow, 8GB Corsair Vengeance LP, EVGA GTX 670 FTW Signature 2, Corsair Force GT 120GB SSD, 4X Samsung F3 HDD, Samsung Blu ray, Antec DF-85

iieeann1

Newbie Joined: Apr 21, 2010 01:51 Messages: 14 Offline

Apr 28, 2011 21:35

Good to hear that. PDVD11 is still buggy, need next patch for more stable version.

AYColumbia

Newbie Joined: Oct 05, 2008 22:55 Messages: 22 Offline

Apr 30, 2011 08:41

My purchase is less than 60 days which should qualify for a free upgrade or at least a discounted price of something like $29.95 but $59.95 for the upgrade? Too steep when I just purchased the upgrade on 2/27/11. I find it absurd that the free upgrade is only within 30 days.

Not sure what the industry standard is for purchasing the most recent version when the next one is to come out soon, but I've seen it as high as 90 days.

I pretty much got the same reply from CS. mobo: ASUS P5-QLE
CPU: Intel Core 2 Quad Q9400
video: Sapphire HD 7750 PCIe 1GB DDR5
OS: Windows 8 Professional 64 bit

troy16d

Newbie Joined: Apr 22, 2011 15:24 Messages: 3 Offline

Apr 30, 2011 15:12

Quote: Good to hear that. PDVD11 is still buggy, need next patch for more stable version.

Get your wallets out next upgrade will probably be closer to $100.00 for a bloated media player to put this into perspective you can get Windows 7 Ultimate for around $110.00 would you pay $100.00 for Windows media player if it could play Blu-Ray? I'm glad I got screwed on the upgrade I was stuck in that rut of having the latest version and this made me realize how ridiculous the price and upgrade price are. Now using Nero Kwik Media for watching Blu-Ray it was a free upgrade.