All I received from support staff on this case so far is useless responses (see below for my response on the latest).
I more and more get the impression that the support staff at Cyberlink seems to be mentally disabled . Is this assumption true?
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Hi Saba,
did you read my response?
It's all in Ticket ID #CS000958313. You can find all the required information there, including the DxDiag.txt file.
Regarding your other question:
• You requested a screenshot... What for? This is an AUDIO problem. There is no "error message".
Frankly, in the course of this issue I got a lot of stupid responses from Cyberlink, but not a single helpful response yet.
I hope YOU will meet the bar this time.