Latest Version of PowerDVD 10 (in Cinema Mode) doesn't works with Blu-Rays and AnyDVDHD. Strangely works when in Normal Mode (Normal Player Interface). Seems to be very different Programs

Hi,
please check this posting:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael Technical Support

Werde Facebook Fan

Quote: Latest Version of PowerDVD 10 (in Cinema Mode) doesn't works with Blu-Rays and AnyDVDHD. Strangely works when in Normal Mode (Normal Player Interface). Seems to be very different Programs

Thanks for your reply. Unfortunately I'm in normal mode and it still doesn't work.

Hi,
please post more info:
http://forum.cyberlink.com/forum/posts/list/8449.page

withoiut detail info it is impossible to reproduce the issue.
Please also list doen your recent Software changes/installs.

Thanks
Michael
Technical Support

Werde Facebook Fan

Quote: Hi,
please post more info:
http://forum.cyberlink.com/forum/posts/list/8449.page

withoiut detail info it is impossible to reproduce the issue.
Please also list doen your recent Software changes/installs.

Thanks
Michael

Okey here it goes:

PowerDVD full Version: PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?: Nope
PowerDVD SR Number: DVD110221-01
PowerDVD TR Number: TR110301-018
Operating System: Windows 7 x64
Do you use administrator or restricted user account?: Administrator
Is your PowerDVD a Retail product or bundles with HW? Retail(from the website)
Used VGA: On my desktop: Nvidia GeForce GTX260, On my laptop: Nvidia GeForce 310M
Used VGA driver version: Desktop: 266.58 Laptop: 267.76 (Both the lastest from the website)
Used Audio device: Desktop: Asus Xonar D2X Laptop: Realtek High Definition Audio
Used Audio device driver version: Desktop: 7.12.8.17.93 Laptop: 6.0.1.6003
The Audio setting in PowerDVD and in OS (default devices) Well.. The default.
Used ODD drive (full model name and Firmware Version) LG GGW-H20L Firmware YL05
Used Display(s) LG Flatron W2600H for the main(left screen) Another LG Flatron at the right
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) Both DVI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...) 60
Are you using single or dual monitor environment: Dual on my desktop single on my laptop
Are you using clone or extended mode (if use two display) extended
(3D only) Please provide detail info about 3D setting in PowerDVD:
What kind of Antivirus SW are you using: Kaspersky Pure R2 (And yes I tried to unistall it)

I tried with the trial version of Arcsoft Totalmedia Theater 5 and it works perfectly on both computers.

I installed the 3/7 patch for PowerDVD Ultra and I get the unsupported disk message for all blu-ray disks. I reinstalled the 1/5 patch and the blu-ray disks play fine. There is obviously something wrong with the latest patch and it's support of blu-ray disks.

Hi,

are you using any virtual optical drive Software?

it would be helpful to provide the asked DXDIAG

Br
Michael Technical Support

Werde Facebook Fan

i'm using virtual clone drive in wmc. It always happens in Cinema mode inside WMC and outside WMC. I turned on CINEMA Mode inside cyberlink itself and got the unsupported disk message with a blu-ray iso.

'I'm using IE 9 and the browser won't upload the attachment. Here's what i was able to copy and paste.

------------------
System Information
------------------
Time of this report: 3/29/2011, 19:19:09
Machine name: DELL_STUDIO
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio Slim 540s
BIOS: BIOS Date: 08/25/09 12:43:46 Ver: 0.0.1
Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 8192MB RAM
Page File: 2089MB used, 14291MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68F9)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_30321682&REV_00
Display Memory: 754 MB
Dedicated Memory: 1010 MB
Shared Memory: 3839 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0319
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1065 (English)
Driver Version: 8.821.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/26/2011 18:59:10, 708608 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BB9-11CF-1B71-3810BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68F9
SubSys ID: 0x30321682
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.821.0.0:pci\ven_1002&dev_68f9
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Card name: ATI Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68F9)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_30321682&REV_00
Display Memory: 754 MB
Dedicated Memory: 1010 MB
Shared Memory: 3839 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0319
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1065 (English)
Driver Version: 8.821.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/26/2011 18:59:10, 708608 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BB9-11CF-1B71-3810BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68F9
SubSys ID: 0x30321682
Revision ID: 0x0000
Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_EvergreenC:8.821.0.0:pci\ven_1002&dev_68f9

using firefox. dxdiag attachment.

Hi,
please try without Clonedrive ond AnyDVD - there are some known issues that are under investigation

Br
Michael Technical Support

Werde Facebook Fan

How am i suppose to play isos from a server? This is the reason why I purchased and used PowerDVD and you broke it in the latest patch! IF this is not fixed soon I will have to give up on PowerDVD and go to TMT 5 for doing this.

Same problem here. It will no longer play Blu Ray ISOs with the latest patch (worked fine before). DVD ISOs seem to still work okay but I don't generally use them. I am still able to play Blu Ray directly from the discs. I prefer to play everything through WMC without the hassle of putting discs in.

Maaz

I have updated to new patch and i have the same problem as described above. In normal mode, the PowerDVD works fine. In Cinema mode is not working. Please help again.

Wow I am amazed that actually caught this thread and it matches my problem!
http://forum.cyberlink.com/forum/posts/list/16384.page

I agree the classic mode and AnyDVD HD seem to work ok. The cinema mode of 2701 and AnyDVD HD fails.

I am really starting to wonder what else is different with cinema mode since I have the most issues using that version of the software.

Hi,
The next patch should include a solution for this issue.

I' am not sure when it will be released but should be not so far away

Br
Michael Technical Support

Werde Facebook Fan

Thanks, Mike

Latest Patch didn't fix this issue. Still have the same problem. Blu-ray ISO images mounted using Virtual Clonedrive fail to play under cinema mode in WMC. AnyDVD enabled/disabled doesn't matter.
DVD ISO's play fine. Both DVD and Blu-ray play fine outside of cinema mode. It is ONLY cinema mode that has this issue.
Was working well previously.

Also have TMT 5 on this same system and it hasn't missed a beat. Starting to wonder if PowerDVD was a good choice!

Hi Roland,

you may post more information as it works here on my system without problem.
Please also add the information about the detail AnyDVD and VirtualClone Drive Version

http://forum.cyberlink.com/forum/posts/list/8449.page

Br
Michael Technical Support

Werde Facebook Fan