Hi Larry,

please check in the advacned BD settings if PDVD is allowed to disable AERO. You may change the setting there and try if it has impact on the playback quality in your environment.

if it does not help please help to post some additional info:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael Technical Support

Werde Facebook Fan

Quote: Hi Larry,

please check in the advacned BD settings if PDVD is allowed to disable AERO. You may change the setting there and try if it has impact on the playback quality in your environment.

if it does not help please help to post some additional info:
http://forum.cyberlink.com/forum/posts/list/8449.page

thanks
Michael

I learned from my PowerDVD 9 Ultra days and windows 7 to only use a windows 7 basic theme on my computer if i wanted to use the software. Since I am running Windows 7 Basic desktop that option is not even available under the advance blu ray options.
I exited the software, enabled the Windows 7 Aero theme, started PowerDVD 10 Ultra, confirmed that option is now in the advanced blu ray options and does have the check to allow it to disable aero. I thought I would try a blu ray again and when the blu ray starts to play it goes to windows 7 basic desktop. I can play the movie like before under the standard powerdvd.
I switch to cinema mode (similar to the WMC powerdvd mode) and i can see it disable the aero again and go to windows 7 basic desktop. I start to see the opening video and then it all switches back with the error message "There is a disc with an unsupported format in drive ( e: )". The best part is I am using the same disc and reader that was working under the standard mode.
I switch back to classic mode instead of cinema, press play again, windows 7 basic theme is applied, disc starts to play.

I am going to give my laptop information this time since I am up to 3 different computers trying to track down various issues with powerDVD 10, blu ray disc, and my hardware. If you need it from my main machine then let me know, but right now it is busy with the family and i will not be interupting them

So far all 3 machines behave the same way so i can't see it being my hardware at this time, but let me know if you cannot reproduce this.

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Onboard Geforce Go 7900 GS
Used VGA driver version
266.58_desktop_win7_winvista_64bit_english_whql
Used Audio device
Onboard Audio
Used Audio device driver version
Drivers provided by windows 7 installation High Defintion Audio Device 6.7.7601.17514
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (2 speaker)
Used ODD drive (full model name and Firmware Version)
Virtual CloneDrive
Used Display(s)
built in laptop display
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
onboard display
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
not using
What kind of Antivirus SW are you using
disabled Microsoft Security Essentials
Please also add your DXDIAG log to the post (as attachement)
attached
Please add the BD-3D Advisor log to the post (as attachement)
attached

Hi,
the issue is adressed to our RD and there should be an solution in the next patch to come.

The unsupported Disc format is related to the Elby Clone drive installed. We think we found the root cause and work toi fix it

Br
Michael Technical Support

Werde Facebook Fan

Quote: Hi,
the issue is adressed to our RD and there should be an solution in the next patch to come.

The unsupported Disc format is related to the Elby Clone drive installed. We think we found the root cause and work toi fix it

Br
Michael

Actually you might have to dig deeper than that. I uninstalled the Elby Clone drive and rebooted. I stuck in my blu ray, I left AnyDVD HD active, and started powerDVD.
I left it in CLASSIC mode and the blu ray started to play.
I switched to CINEMA mode and was greated with the "There is a disc with an unsupported format in drive ( H: )"...
Drive H: is my real blu ray reader with a pressed blu ray in it.
I switched back to CLASSIC and pressed play and was prompted with resume or restart. I resumed and it started playing the blu ray again.

Cyberlink-Michael I want to make sure you saw the post above about AnyDVD HD and real Blu Ray with no Elby Clone drive installed and get your comments.

Yes - I saw the positng

whereas I can not repro in my environment here with latest Version of both apps

Br
Michael Technical Support

Werde Facebook Fan

Quote: Yes - I saw the positng

whereas I can not repro in my environment here with latest Version of both apps

Br
Michael

ROFL ok I want to confirm versions...

AnyDVD HD 6.7.9.0 regged or trial?
PowerDVD 10 Ultra 2701 regged or trial?
Windows 7 64 bit SP1 enterprise activated or trial?

I will round a couple different blu rays to make certain they all behave the same way, but what blu ray's did you try?

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Onboard Geforce Go 7900 GS
Used VGA driver version
266.58_desktop_win7_winvista_64bit_english_whql
Used Audio device
Onboard Audio
Used Audio device driver version
Drivers provided by windows 7 installation High Defintion Audio Device 6.7.7601.17514
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (2 speaker)
Used ODD drive (full model name and Firmware Version)
Liteon SATA DH501S Firmware 2P53
Used Display(s)
built in laptop display
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
onboard display
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
not using
What kind of Antivirus SW are you using
disabled Microsoft Security Essentials
Please also add your DXDIAG log to the post (as attachement)
attached
Please add the BD-3D Advisor log to the post (as attachement)
attached

AnyDVD HD V6.7.9.0
IE9 uninstalled during these executions.
Loading PowerDVD directly and not using Windows Media Center to force cinema mode.

Ice Age Dawn of Dinosaurs Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play "There is a disc with an unsuported format in drive"
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

Tron Legacy Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play and cyberlink powerdvd is not responding!
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

Dispicable Me Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play and cyberlink powerdvd is not responding!
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

longplaymce-pc aka 2nd computer installed with different hardware, but same windows 7 64bit sp1 enterprise.

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
266.58_desktop_win7_winvista_64bit_english_whql
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.1.13.1 (266.58_desktop_win7_winvista_64bit_english_whql)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), TX-SR605-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
Used Display(s)
TX-SR605 (Onkyo TX-SR605 AVR)
Mitsubishi MEUSPTV3 (WD-52725)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
not using
What kind of Antivirus SW are you using
none, even windows 7 default windows defender is forced off
Please also add your DXDIAG log to the post (as attachement)
attached
Please add the BD-3D Advisor log to the post (as attachement)
attached

AnyDVD HD V6.7.9.0
IE9 never installed on this machine
Loading PowerDVD directly and not using Windows Media center to force cinema mode.

Avatar Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play "There is a disc with an unsuported format in drive"
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

Alvin and the Chipmunks the Squeakquel Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play "There is a disc with an unsuported format in drive"
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

Tangled Region A Blu Ray
PowerDVD 10 Ultra Classic mode, AnyDVD HD on, Blu ray plays
PowerDVD 10 Ultra Cinema mode , AnyDVD HD on, Blu ray does not play and cyberlink powerdvd is not responding!
PowerDVD 10 Ultra Cinema mode , AnyDVD HD off, Blu ray plays

Hi Larry,
thanks for the detail report - I will come back about this issue as soon as we have a cllue..

thanks for your patience

BR
Michael Technical Support

Werde Facebook Fan

Quote: Hi Larry,
thanks for the detail report - I will come back about this issue as soon as we have a cllue..

thanks for your patience

BR
Michael

When I compare the DxDiag 32's I can see that my longplaymce-pc has left over files from my PowerDVD 9 install which was uninstalled. My understanding is those files should not interfere, and based off the longplay-pc computer, which does not have these files, I believe it is working as described.

I will see about a fresh format on a 3rd machine since these 2 machines are not fresh formats.

I confirm the same result. changing between cinema and mode and back causes the same result when using the same set of applications with a home built HTPC using win7 64.

BTW, thanks for the workaround, at least now I dont have to destroy my library.