"your activation key is incorrect"

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Solved by

Mar 09, 2011 19:16

Any advice? I've done a clean install of Win7-64 Bit Ultimate (upgraded to a SSD), the installed in order the following:
1) CyberLink.PowerDirector9_Ultra64_VDE100917-03 (original download)
2) CyberLink.1519_contentPac_VDE100318-02 (original download)
3) CyberLink.Holiday_V3_1011_MTP101020-01 (original download)
4) CyberLink.2702_Patch_VDE110120-07 (new patch)

I then ran PD9 for the first time after installing the above and get the "your activation key is incorrect" (and I past it from my cyberlink account so it is 100% OK. Without trying stuff, any advice? eg:
1) Do I have to just install CyberLink.PowerDirector9_Ultra64_VDE100917-03 (original download), run it, enter the SN THEN install the other three,
2) Do I hve to install all the other patches
3) Some other process?

Thanks
Nathan
PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 10, 2011 07:43

1) CyberLink.PowerDirector9_Ultra64_VDE100917-03 (original download)

That's a pre-release (between beta test and release) build.
I should stress this was probably released.
You will not be able to update with that build.
Please contact support.
https://membership.cyberlink.com/prog/support/cs/customer-services.do
Dafydd

This message was edited 3 times. Last update was at Mar 10. 2011 07:50

jmone

Senior Contributor Location: Australia Joined: Nov 26, 2010 00:05 Messages: 706 Offline

Mar 10, 2011 20:49

I logged a job but in while waiting for a response I found the following worked (after uninstalling PD9), Installed:
1) CyberLink.PowerDirector9_Ultra64_VDE100917-03 (original download)
2) Run PD9 - enter SN - all fine
3) CyberLink.2702_Patch_VDE110120-07 (new patch) PD 64 Bit-Win10 64 Bit-32GB RAM-80TB HDD
Sony FX6 - 500Mbps 4k/50p AVC-I HLG
Canon XF400 - 150Mbps 4k/50p AVC
GoPro Hero6 Black
Pana HS700-28Mbps 1080/50p AVC (High@L4.2)
Canon HV20-HDV 25Mbps 16:9 1440x1080/25p MPEG

donbroadband

Member Location: Caldy, Wirral UK Joined: Aug 06, 2009 06:04 Messages: 119 Offline

Mar 11, 2011 18:03

Dafydd,
I also have that release of PD9 (VDE100917-03) - that was the official download I received with my key. The problem being experienced (IMO) was entirely due to the order in which jmone carried out the install. Are you saying that with later verions of the "Base PD9" it is possible to install everything (including patches?) BEFORE entering the key?

My experience (and having read some of HEDIT's input, his too) is that you MUST enter the registration key BEFORE applying any updates/patches.

I would appreciate clarification and maybe we need a sticky clarifying the process of installation and updates?

Best,

Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.