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No video playing blu ray on HD 4850
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van Engelen [Avatar]
Newbie Private Message Joined: Mar 04, 2011 12:38 Messages: 1 Offline
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I bought a Plextor external BD-ROM PX-B120U player which comes with PowerDVD9 BD. I have a Ati HD 4850 video card connected to a regular LCD monitor and a Samsung LE40A552P3R (HD Ready 1080p) LCD TV. The connection to the TV goes via a DVI => HDMI converter and then through a HDMI cable. I run Windows 7 64-bit.

When I play a bluray (I've tried multiple) I don't get any video. I hear sound, but there is no video and I cannot access any of the video options in the PowerDVD options menu. I've run BD & 3D advisor. Now here's the curious part. When I select my TV as the primary screen, I get a pass from the advisor. When I select my regular LCD monitor (connected via DVI cable) as the primary screen, I get a fail because it says it doesn't support HDCP. (I usually use my monitor as primary screen and extend my desktop to the TV to watch movies), but this won't work.

But still, even if I select my TV as the primary display, get a pass (it says it is HDCP compliant, which the Ati HD 4850 should be) but I cannot watch blu rays, no video whatsoever. Also doesn't matter if I only output video to the TV. How can I fix this?


edit: If I output the video signal to the monitor, I get error code 0110 from PowerDVD. Doesn't matter much as I don't want to watch on my monitor, but maybe the error code helps.
 Filename
cyberlinkpass.jpg
[Disk]
 Description
BD 3D advisor pass
 Filesize
103 Kbytes
 Downloaded:
235 time(s)
 Filename
cyberlinkfail.jpg
[Disk]
 Description
BD 3D advisor fail
 Filesize
103 Kbytes
 Downloaded:
232 time(s)

This message was edited 1 time. Last update was at Mar 04. 2011 13:09

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Larry Patrick [Avatar]
Senior Member Private Message Joined: Jul 11, 2007 14:21 Messages: 276 Offline
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First off maybe Cyberlink-Michael can move this to the PDVD forums.

Second this information will help us guide you better:
http://forum.cyberlink.com/forum/posts/list/8449.page

Please understand we are not really technical support, but just users helping other users. You may want to fill out an official TS report.

From your description you have a bundled version which should still display most blu rays. I have seen numerous postings saying not to use clone mode which you indicate your using an extended desktop. When you made the TV primary display it should have started working just fine on the TV screen.

Since you didn't post some requested information the first suggestion is to download the latest video card drivers for your ATI. I do not own an ATI card so i think the correct site is:
http://support.amd.com/us/gpudownload/Pages/index.aspx

Uninstall the old software and install this software to try again.
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Romane [Avatar]
Newbie Private Message Joined: Mar 01, 2011 13:16 Messages: 10 Offline
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from mezencevr
Hello!
I have a very similar problem with PowerDVD 10 Ultra Mark II and BD & 3D advisor: they claim that my video card is not HDCP compliant. But this false: my video card is a NVidia 8800 GTS with the last GeForce video driver, which is HDCP compliant. When I contacted the support, they sent me something as a general automatic answer ! So, I found the only solution: to install a program to pass around the HDCP protection ! In this forum, you will see various users who regret this deplorable lack. MR:
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CyberLink-Michael [Avatar]
Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi Van Engelen,

welcome to the forum!

please help to post more info:
http://forum.cyberlink.com/forum/posts/list/8449.page

HDCP is a quite complicte thing - so please describe the connnection you made as detailed as possible.

BR
Michael Technical Support

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Romane [Avatar]
Newbie Private Message Joined: Mar 01, 2011 13:16 Messages: 10 Offline
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hello Cyberlink-Michael,
I answer to your questionnaire:
Power DVD full version: DVD 10 Ultra Mark II; SR number: 10.0.2429.51
OS: Windows 7 Premium 32 bits; installation of Power DVD by me as administrator
VGA: NVidia 8800 GTS; driver: 266.58
Audio device: Logitech 5.1 Z5450; driver: Microsoft 6.1.7600.16385
ODD drive: lite-on iHBS112-37 2; firmware: 1.20.60
Display: LCD ACER GD245HQbid; refresh rate (defined by NVidia 3D Vision) 120 hz; single environment
Antivirus: Norton Internet Security 2011
NVidia 3D Vision: 3D Vision Controller driver: 266.21; 3D Vision Stereo Player: 1.6.4.0; Silverlight: 4.0.60129.0
Attachements: 1- DxDiag; 2: BD&3D Advisor
It remains one file more concerning BD & 3D advisor ! I thank you warmly for your attention. MR:
 Filename
DxDiag.txt
[Disk]
 Description
DX Diagnostic
 Filesize
47 Kbytes
 Downloaded:
258 time(s)
 Filename
DEBUG_CLDetect_ROMANE-PC_2011_03_07_18_40_54.html
[Disk]
 Description
 Filesize
17 Kbytes
 Downloaded:
283 time(s)
 Filename
DEBUG_CLDetect_ROMANE-PC_2011_03_07_18_44_02.html
[Disk]
 Description
 Filesize
15 Kbytes
 Downloaded:
254 time(s)
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CyberLink-Michael [Avatar]
Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Dear Romane,

please open your own thread in the forum - your issue looks different

Please also add a snapshot from your NVIDIA control panel HDCP status

BR
Michael

This message was edited 1 time. Last update was at Mar 08. 2011 04:32

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