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Yes, the Cyberlink Customer Abuse Department in India is not very good.
I thought they operate from Taipei, Taiwan. From where I live, same direction though.
And possibly equally unfamiliar/uncomfortable with English as native language as most people in India. But in terms of customer satisfaction, response and total quality - most of those principles were developed/embrased/enhanced in Asia so you'd think Cyberlink acts accordingly.
Looking at their profile they claim one of their flagships is the Media Suite which contains PD also. But why does their latest Suite contain PD8 instead of PD9? Too much of a bargain otherwise?