Hi,

same problem here, i've updated today and now i'm not able to play my blue ray disc
anymore.
I've selected once region code B - yesterday everything was fine and the number of
code changes was 5.

Someone can help?

@Cyberlink: please support a fix for this problem.

Greetings

Markus

Hello,

could you both please post all the info we ask in this posting:
http://forum.cyberlink.com/forum/posts/list/8449.page

I need those information to escalate your issues.

Thanks and BR
Michael Technical Support

Werde Facebook Fan

Hi Michael,

ok, i'll try it :
My problem ist solved, but perhaps this will help.

PowerDVD ultra full Version 9.0.3608 (updated from 9.0.2102.0)
SR Number: DVD090828-03
Is your PowerDVD: bundles with HW

Windows 7 Home Premium 32 bit x86
Restricted user account - during setup with evelated rights

Used VGA driver version: NVIDIA GeForce 9300 8.15.11.9038
Connected via hdmi to a panasonic led-tv (single monitor)

Used Audio device driver version: Realtek High Definition Audio 6.0.1.5898
The Audio setting in PowerDVD: Audio Output via SPDIF

ODD: HL-DT-ST BDDVDRW CH08LS10 driver version 6.1.7600.16385 firmware: ???
Remaining DVD region code changes in the control panel of win7: 4

Antivirus: MS Security Essentials

Problem:
With PowerDVD 9.0.2102.0 everything works fine.
The amount of remaining region code changes for blue ray discs says 5, the selected
region code is B. su
My blue ray discs runs without problems.

After the update to version 9.0.3608 without any other changes the number of remaining
changes says 0, the selected region code is greyed out, nothing is selected and i'm not able
to select the region code B.

When i insert a blue ray discs, PowerDVD prompt me (it says: it's the first time i play
a blue ray discs) twice for a region code.
Then i get a message box which says PowerDVD cannot play the media.

A look at the region code settings: still the same like above (no code selected, remaining
changes 0)

My Solution: i've deinstalled PowerDVD complete and reinstalled it from the support
disc of my computer.
Now again with PowerDVD 9.0.2102.0 everything works fine.
Once again a look at the region code settings: region code B selected, remaining changes 5

Greetings

Markus

Hi
I have a similar problemPDVD9 ULTRA after installing patch3608 i cant play blu ray discs i get message disc with unsupported format in drive
On the configuration panel there is no longer a tab for blu ray settings ie region code i have a feeling that installing the patch has reverted the program to std version has anyone got similar problems

Hi Russel,

Quote:
On the configuration panel there is no longer a tab for blu ray settings ie region code i have a feeling that installing the patch has reverted the program to std version

yes, i had the same problem first... because i took the wrong update package.
After completely de- and reinstalling PowerDVD i got the problem i wrote above.

Greeting

Markus

Same problem here, uninstall and reinstall worked yesterday. Today the problem appeared again.
I'm slowly starting to regret that I bought PowerDVD....

Quote: Hello,
could you both please post all the info we ask in this posting:
http://forum.cyberlink.com/forum/posts/list/8449.page
I need those information to escalate your issues.
Thanks and BR
Michael

PowerDVD 10 Ultra MK2 10.0.2429.51 (updated from 2325)
SR Number: DVD101223-01
TR Number: TR101229-023
PowerDVD was NOT bundled with any hardware

Windows 7 Professional 64 bit
Restricted user account - during setup with evelated rights

Used VGA driver version: NVIDIA GeForce 9800 GTX , nVidia drivers v258.96
Connected via dvi to a Iiyama LCD (single monitor)

Used Audio device driver version: Creative SBAudigy 2 (WDM), driver v6.0.1.1371
The Audio setting in PowerDVD: Stereo

ODD: TSSTcorp DVDRWBD SH-B123L, FW = ??
Remaining DVD region code changes in the control panel of win7: 4

Antivirus: AVG 11 Free Edition

Problem: Same as posted by bmac. Yesterday the problem occured when trying to view the Movie "Salt", today the problem occured when trying to view the Movie "Troy"

Hi,
please post your DXDIAG for investigation.

kindly check if you have installed Daemon Tools - there is an compatibility issue that cause PowerDVD to fail to playback with DT installed.

Br
Michael Technical Support

Werde Facebook Fan

Hi michael,
first of all: uninstall and reinstall did also work the second time, at least this workaround helps. Second: I do not have deamon tools installed (even though it was installed some time ago), I currently use "Virtual CloneDrive".

My dxdiag.txt is attached, I hope it helps.

Regards,
Andreas

Hi Michael,
On my pc deamon tools or something else was never installed.

My dxdiag.txt is attached.

Greetings

Markus

Hi,
did you try to use the install / uninstall with cleaer yet?

BR
Michael Technical Support

Werde Facebook Fan

Hi Michael,

Quote:
did you try to use the install / uninstall with cleaer yet?

yes, of course.
But after update to version 9.0.3608 i get the problem i've mentioned above.

Greetings

Markus

Hi,

The patch you installed is for the retail version only and not for the PowerDVD bundled with your PC.

Please disable the Clone Drive

Br
Michael

Technical Support

Werde Facebook Fan

still the same problem with v2701

Guys, is there any progress with this? I mean I pay 100 bucks and I cannot play my bought blu-rays with this "Software".

Don't tell users can play copy-protected discs!! Users can play *some* copy protected discs and reinstalling every time I buy a blu-ray is not an option.

This smells like fraud to me, sorry

HI I have been fighting these dreaded issues for a long time..Had PowerDVD7 (OEM) worked fine until it updated itself .... tec support gave up fixing it and gave me PowerDVD8 ....told me to
I would like to inform you that, in the previous E-mail, I have provided you the PowerDVD 8.0 BD 2ch OEM (build: 2217) and there is no updates available for this version.
and yet the sw insists that it needs an update ....I have removed the fiels etc as per instructions

(1) Please make sure that you are logged-in as an administrator.

(2) Rename "OLRSubmission" folder to UNOLRSubmission under C: \programs files\CyberLink\PowerDVD

(3) Also delete the file "EvoParser.dll" under C :\ProgramFiles\Cyberlink\PowerDVD


no difference.....

yet all plays with TMT (trial version)

It seems that the sw needs to update some licenses etc and that screws it up.

Total mess from PowerDVD ....loads of forums with these issues ranging across many versions.

I've waiting for a fix for ages ...

2011/04/21


Open

PowerDVD

PowerDVD stops playing after update.

CS000999676


-




2011/04/21


Open

PowerDVD

CS000999676

CS001009174

Anyone out ther Cyberlink !!!! HELP !!!

Hi Andreas,

can you please post all the info asked:
http://forum.cyberlink.com/forum/posts/list/8449.page

I still have no clue what happens in your system - I have a similar one here and no issue with latest PDVD 10 v2701.

Please also add which titles you tested that fail.


BR
Michael Technical Support

Werde Facebook Fan

I have a support ticket (QuestionID = CS000999676)
I think this is due to AACS updates but who knows.
I sent the email below on the support ticket.



I have removed PowerDVD8 and turned off Windows Firewall and also UAC for good measure. Disable the Internet adapter too. Deleted the .dll and renamed the folder too. Reinstalled and still it insists that I need to d/l the update before I carry on.
There is this entry below regards the problem below
If the OEM version cannot does not have updates how is it going to solve the issue of periodic updates ?


Many Thanks
Frank

http://liveupdate.cyberlink.com/multi/support/answerbox_productfaq.jsp?FID=4534&nProdId=1&nProdVerId=191
Cause:
Blu-ray Disc titles have adopted AACS (Advanced Access Content System) to protect the digital content. AACS keys are required to play some Blu-ray Disc titles. AACS keys were integrated into your PowerDVD for copy protection purposes. Occasional renewal of the AACS key is required. This message appears because the title you're playing requires a newer AACS key.

Solution:

Click Yes on the message dialog to connect to the CyberLink Web site and download the updated version of PowerDVD for AACS keys renewal.