downloaded trial version and it wont work

Raizy

Newbie Joined: Jan 20, 2011 16:41 Messages: 12 Offline

Solved by

Jan 20, 2011 16:49

I downloaded the trial version of PowerDirector 9 on my computer and have not been able to use the program. I have tried to install the patch and that did not help either. Any ideas on how to get it working?

Attached are all the documents I sent to cyberlink with my question for technical support, which I have not yet received a reply to.

Filename	DxDiag.txt	Download
Description
Filesize	30 Kbytes
Downloaded:	396 time(s)


Filename	powerdirector-errormessage.jpg	Download
Description	powerdirect error message
Filesize	168 Kbytes
Downloaded:	222 time(s)


Filename	eventviewer.jpg	Download
Description	screen shot of event viewer
Filesize	134 Kbytes
Downloaded:	212 time(s)

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jan 20, 2011 20:15

Make sure you have the latest graphics drivers. Report back if that doesn't help. __________________________________
CORNBLOSSOM

Raizy

Newbie Joined: Jan 20, 2011 16:41 Messages: 12 Offline

Jan 20, 2011 20:27

How do I know which graphic drivers I have? We couldn't figure it out before?

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jan 21, 2011 01:06

This is the main thing that I am looking at.

Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Driver Name: igdumdx32.dll,igd10umd32.dll
Driver Version: 7.15.0010.1502 (English)

Not sure of the exact graphics card, but the Intel web site shows version 15 available. You may be able to update it using Windows Update, too. Start here.

http://downloadcenter.intel.com/Default.aspx?lang=eng

This message was edited 2 times. Last update was at Jan 21. 2011 01:09

__________________________________
CORNBLOSSOM

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jan 21, 2011 01:12

Maybe try this.

http://www.intel.com/support/graphics/detect.htm __________________________________
CORNBLOSSOM

Raizy

Newbie Joined: Jan 20, 2011 16:41 Messages: 12 Offline

Jan 23, 2011 00:57

I tried it and it said it can't update, and to contact my manufacturer.

So I looked on Toshiba's site and it says I have the most up to date drivers.

thanks

Ianc2001

Newbie Joined: Jan 24, 2011 15:34 Messages: 2 Offline

Feb 10, 2011 10:08

I am having the same problem. If anyone could get some information on this I'd appreciate it. According to Toshiba this is the lastest version of the driver for the Moblie Intel 4 chip. I have same version as him and talk to Toshiba tech support.

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

Feb 10, 2011 14:35

Here is what I found about the fault .dll file readout

The igd10umd32.dll is a LDDM User Mode Driver for Intel(R) Graphics Technology.

This file is part of Intel Graphics Accelerator Drivers for Windows Vista(R). Igd10umd32.dll is developed by Intel Corporation. It’s a system and hidden file. Igd10umd32.dll is usually located in the %SYSTEM% sub-folder and its usual size is 2,216,928

I think it points to your video drivers. Also did you try uninstalling PD9, smart sound, photo now with a good uninstaller like CCLeaner or Revo uninstaller, (both free) one that also clears registry entries of the software, and then reinstall it. Some issues are solved by a reinstall. I think most of us have had to do that with one version of PD or another.

This message was edited 3 times. Last update was at Feb 10. 2011 14:42

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

Raizy

Newbie Joined: Jan 20, 2011 16:41 Messages: 12 Offline

Feb 10, 2011 19:40

I found instructions on the internet on how to install the newer drivers (the automatic installation won''t work).

Download the inf files (a different version of the driver) and then go to the device drivers page and tell it to point to the files from on your hard drive.

You tell it where to look on your hard drive (the place you downloaded the inf files to) and it will install