JUST remembered I hadn't downloaded the software for my Video Card yet. Am doing that now. Will let you know if that takes care of the problem or not.

Hi max,

First off I must say what a pleasure for someone to include a DxDiag file instead of the usual "PowerDirector doesn't work what could be wrong?"

A couple of things:-

1. Your Video driver is slightly old, Oct last year. Just make sure you download the latest driver from the Graphics card manufacturer not Dell. Dell can be a bit lax in maintaining the latest drivers on their website.

2. You computer doesn't look overly powerful so I would start with just one video in your media room and see if that helps.

3. I don't know much about mobile phones but I didn't think they saved to .avi format.

EDIT==== Just a correction re point 2. What I was meaning to say, being a 32 bit operating system, the maximum ram your computer will allocate to PowerDirector is only 2 gig, no matter how much is in your computer. With so many videos in your media room I would just start with the one video in the media room to eliminate if that is the problem.

Cheers

Robert2 S My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

updated the video driver. Still wont really let me do anything with out freezing up.

This all started after I did a clean reinstall of my operting system. I had no issues before this, so was thinking something may not be configured the right way.

I'll try to only import a few videos at a time and edit them before I bring in more. Bottom line though is I'll need all those video files in at some point so I can complete the movie I'm making.

Any other ideas out there? I've included another DxDiag with the updated driver.

Oh, the .AVI files I get are from my wifes Samsung CAMERA not phone, I mis-stated that part.

-Max

Thanks for the updated DxDiag file. I just mentioned re the multiple videos in the media room to eliminate one possible cause.

I might be at the end of my expertise, one thing when you reinstalled your operating system did you make sure you downloaded all of the new Window updates. It does sound though it may have more to do with your windows installation than PD.

Cheers

Robert2 S My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

Well, I've done everything with no luck. I tried to edit only ONE video, which is all I had in PD9, just one. I went to split it and bingo, it froze up.

So... here is my only thought. When dell sent me the disks to do a clean install on my computer, they sent me 64 bit instead of 32 bit Vista. I previously had 32 bit Vista running with PD9 installed and had Zero issues with it.

Based on my computer speed, etc, could this be the problem? Everything else is running fine on this 64 bit version except for PD9. I would really hate to have to go back to 32 bit version since it took me almost 24 hours to sit here and download and install all the various updates, etc for everything.

Am hoping someone with some knowledge of what may be going on here could give me a word of advice or point me in the right direction.

Thanks!

-Max

I am getting a bit out of my technical depth here, but are you sure you are running 64 bit Vista because when I run DxDiag on my Win 7 machine it actually mentions in the text file 64 bit at the end of the operating system name.

Your DxDiag doesn't mention whether or not it is Vista 64 bit or Vista 32 bit, it just mentions Vista.

Also when I run the DxDiag I have an option at the bottom of the DxDiag dialogue box to run the 64 bit version of DxDiag.

Sorry I can't help much more.

cheers

Robet2 S My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

Uninstall PD 9. Delete cyberlink folder from Program files. Reboot. Run a disk cleaner. Re-install PC specs :
OS Windows 10.0 Pro
MB - AS rock Z77 extreme 11
Intel 3770K @ 4.0 Ghz OC
Gskill 32 GB RAM 1800 Mhz
6 TB HDD, SSD bootable
nVidia ASUS GTX 660 Ti
BenQ 22" LCD monitor 1920x1080

Hi BabInd,

You are right, a 32bit system will actually recognise up to 3.5 gig of ram. Something most people don't know though is the system will not allocate more than 2gig of that ram to any one program.

The main benefit of a 64 bit system, especially if you are running a native 64 bit program is there is no restriction on how much ram will be allocated to that program.

Understandably with video editing, especially these days with full HD video the more ram the better.

Cheers

Robert2 S My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

Ok, I'll uninstall PD9 tonight after work. When you say a "disk clean" are you talking something like CCleaner? or is there something else better that you would recommend for the "disk clean" portion?

I am sure I ended up installing 64bit Vista. Have the disk in front of me. One way to tell is if you look at my DxDiag file I attached, it shows Vista is using the full 4gig of ram rather than the 3.5gig the 32bit will recognize. Everything runs smoothly except PD9, so I'll do the resintall of that tonight to see if that will work.

I may call dell in the mean time and get some 32bit version disks coming incase this dosn't and there is nothing left to try.

Just another thought from the Sea.....

There are those that say that PD9 is unstable and constantly crashes even thought the user feels that their PC is more than adequate and up to the task. Many times the finger is pointed at the software as the cause of the problem. It may well in fact be the problem as it does have an ample amount of things that need to be corrected. But I don't believe that stability is a problem in Power Director 9. I personally find Power Director 9 to be very stable on my system as well as many users here in the forum. I use it often with my Sony camera footage. One VERY important variable in the video editing equation besides what your unique hardware and software configuration is that affects performance is....

"What are you using for your source video?"

In the forum here, we have seen some types of video from certain cameras really affect how Power Director 9 responds. It can slow it down and cause any number of strange problems, including crashing.

I am certainly not saying that this is your problem....but we would need more information about the video you are using. Provide a short 5-10 second sample to see if others can reproduce the problem on their systems. It might turn out that your video is just fine, but it would be helpful to be able to test it.

Regards,

KEvin
Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

Hi
I'd like to have a sample file of the video please.
1. state clearly the camera source and full model name.
2. the sample file should be about 5 to 10 seconds long and come straight from the camera and remain unedited.


Ok, I'm guessing you're on a 64bit Vista set up.

The importing error message is similar to what many of us have found with certain avi files.
a) the avi codec is 32bit and not recognised by PD9 when run on a 64bit set up.
b) on a 32bit set up the avi file will display.

The sample video can be used to check out part of the theory. The sample and information will be passed onto CyberLink.

A workaround would be to re-encode the avi in a third party software - I've used "Super" for years, there are others and you'll find many extras on the www.SeeMyWorldOnVideo.com site.

Dafydd

Darn Kevin, you're going to make me jump overboard again

Dafydd

Video's I'm working with when PD9 crashes are from my Motorola Droid X smart phone. Why am I using this? Well, I have it on me all the time and it takes pretty good video. I do have it set to take video in 720p, which is the highest possible setting for the video.

I've already done a 20 min vid before the reinstall, but thinking back, my phone wasn't set to the highest setting (720P). They are a .3gp file. I was using a lower resolution. I may take some videos in lower resolution again and see if they cause the crash or not. It very well could be the video files I'm using. It was working great when I was only making a title screen with some photos, etc.

As far as PD9 not being able to import a .AVI file on a 64 bit platform, would converting them to a different file format be the solution to being able to use .AVI files?

Oh, and Im confident that PD9 is stable. I used it with no problems before this reinstall. It worked wonderfully for me, so I know the issues I'm having are simply with my system and figuring out how to get all the kinks worked out.

Thanks for the reply's so far. I'll upload the video requested when I get home tonight.

GOOD NEWS!!!!!!

I have found the problem! For some reason, the .3gp files that my smartphone records 720p video in isn't liked very much by PD9. As stated above, it would cause it to freeze and crash.

So I got this idea monday night to convert them all to mpeg2 files and try that. After trying this conversion with various video converters with no luck (the sound would never match the video) I got the bright idea of importing them into PD9 and clicking Produce and saving them as a mpeg2 movie.

Since PD9 would only crash if I tried to move the .3pg files around to much or edit them at all, I decided to only drag them to the timeline only and click Produce. This worked wonderfully, but was going to take forever to convert each file. So after some more thought, I decided to import 20 .3gp videos at a time, drag them all to the timeline and render one large video in mpeg2 format. PD9 did this without freezing up since I wasn't moving them around or editing them.

Once the big mpeg2 file was created, I imported the file in my Project and used the Multi Trim function and split function to create my video segments.

I am sooooo happy this has worked!! I have Tuesday's off from work and spent the majority of the day on PD9 creating my 30 minute movie from the Christmas Celebration we had at my parents this year.

I hope others who are having problems with PD9 read this post and check the file types they are using. PD9 is very stable in my opinion, you just have to figure out which file types it dosn't like.

If you still want me to upload a .3gp file for you to mess with, let me know and I'll try to get it on here in the next couple of days to see if you have similar problems to what I expericened with the file type.

Thanks for all the help and feedback to this post/problem I had!!

-Max

I for one would like about 15 - 20 seconds of 3gp to play with. I would be curious if my favorite converter had any problems with it (Format Factory ... freeware)
__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

Will try to upload a clip tonight that is around 10 - 15 seconds.

http://forum.cyberlink.com/forum/posts/list/15074.page#72895
5 to 10 seconds would be easier.

Dafydd