Hello,
you may provide some info about the MKV files you use?

you may use a tool call mediainfo and post the related information here?

Br
Michael Technical Support

Werde Facebook Fan

Well it's not a matter of file types. As I mentionned : the MKV files I'm attempting to play on my main PC play fine on my other Media Center PC that is equipped too with PowerDVD 10 Ultra Mark II.

I assume that if one PC manages to do the playback of that files, the other should too ? And of course hardware wise my main PC is able to handle MKV files (Core i7, GeForce 580, etc).

There you go anyway for the mediainfo report :

General
Format : Matroska
File size : 1.09 GiB
Duration : 43mn 3s
Overall bit rate : 3 632 Kbps
Encoded date : UTC 2010-11-19 02:54:36
Writing application : mkvmerge v3.0.0 ('Hang up your Hang-Ups') built on Apr 19 2010 11:58:49
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 6 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 43mn 3s
Bit rate : 3 183 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.144
Stream size : 958 MiB (86%)
Writing library : x264 core 107 r1745 4785e8e
Encoding settings : cabac=1 / ref=6 / deblock=1:-1:-1 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=6 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=3183 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 43mn 3s
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 138 MiB (12%)

Hello,

if it is a platform issue please provide some info about your used platform:
http://forum.cyberlink.com/forum/posts/list/8449.page

especially the DXDIAG as attachement can help a lot.

Br
Michael Technical Support

Werde Facebook Fan

There you go for the requested informations :

PowerDVD full Version : PDVD 10 Mark II Ultra
PowerDVD SR Number : DVD100826-02
PowerDVD TR Number : TR100913-063
Operating System : Windows 7 x64
Is your PowerDVD a Retail product : retail product (online version)
Used VGA : NVIDIA GeForce GTX 580 (had the exact same issue with GeForce GTX 480 before)
Used VGA driver version : 262.99
Used Audio device : Creative Sound Blaster X-Fi HD
Used Audio device driver version : 3.00.0037
Used ODD drive (full model name and Firmware Version) : Pioneer BDR203 (1.13)
Used Display(s) : Dell 2407WFP
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) : DVI
Are you using single or dual monitor environment : Single
Are you using clone or extended mode (if use two display) : N/A
What kind of Antivirus SW are you using : Norton 360 4.0

I too am not able to play MKV files on my PowerDVD 10 Mark II Version 10.0.1830.51. I'll keep a watch on this in hopes for some answers...

Hello,

please always install latest Version:

http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

thanks and BR
Michael Technical Support

Werde Facebook Fan

Quote: Hello,

please always install latest Version:

http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html

thanks and BR
Michael

Thank you so much Michael for the reply. However the updates still did not allow me to play MKV files. I downloaded the latest update. Still did not work. I then figured I'd have to download all updates. Still did not work. So I figured I'd have to install all updates in order. That still did not work. The updates I downloaded were for PowerDVD 10 Ultra build:

- 1705
- 1714
- 1830
- 2113

The symptoms I am having when attempting to play MKV files is that the player attempts to open the file, then freezes. I have to then control+alt+delete in order to close the program.

Thanks again for the help. Please recommend alternative remedies. Thank you so much.

Hi,

some suggestions:

1. install the orignaly downloaded/bought software
2. activate it
3. install the latest patch only (no need to install all patches)

If you use/have installed any Codec packs - please try without them, such packs are knonw to casue a lot of trouble (whereas they can also bring some new features - but you never know what you get )

Br
Michael Technical Support

Werde Facebook Fan

In my case I have version 2113.51 installed, just reapplied the latest update, and guess what ? MKV playback is still broken. Can you help ? I mean for real ?

And... I don't use any codec pack.

Please contact our Customer support

Br
Michael Technical Support

Werde Facebook Fan

Just a note,

I have the same issue a week later after a new install of PowerDVD 10 Mark II Ultra 3D retail.

The same mkv files that played before and with the previous trial version are now not supported.

I sent a report to customer service yesterday?

Not sure why we have to go through Customer support ? Can't you help on this board ? Isn't it the purpose of the forum ?

Hi linxeye,

Your OP was on the 19th and I assume that your (our) issue has not been addressed yet, rigfht? :sad:

Yup. Still the same problem. No workaround so far.

I'm still waiting to see this issue fixed.

All my libraries are in MKV containers that played fine with the trial.

Hi,

sounds if your problem is isolated to your specific setup/systems/files.

do you use any third party Codec-packs on your systems?
what codecs (video and audio) are used in those MKV?

Br
Michael
Technical Support

Werde Facebook Fan

As previously stated I don't have any 3rd party codecs installed on my system by my own. As for the MKV, I posted the details previously so I guess you can have an idea, right ?

But then again it's not a matter of a special MKV compatibility issue : another PC with PDVD 10 Ultra play those files fine. But on that specific setup it fails to open them. Why ?

Thanks,

Julien

Just curious,

Did you install any other A/V related apps after PDVD?

Thanks to CS I had issues with Roxio Creator 2011 and PDVD 10 on my new HTPC

Completely wiping creator and PDVD then reinstalled PDVD and all is great.

I am even able to stream and watch a 38GB MKV with no issues.