scrambled video output

mikeyg06

Newbie Location: Los Angeles, CA Joined: Nov 03, 2010 07:21 Messages: 2 Offline

Solved by

Nov 03, 2010 15:41

I just currently upgraded to powerdvd 10 ultra markii eversince i have i cant watch dvd's nor blu-ray's i get sound but the video is all scrambled I have applied the patch from the web site but still nothing i have also upgraded my video and 3d vision drivers to the new 260 version still having not results

I have windows7 x64
4gb ram
nvidia 9600gt and nvidia 3d vision pro kit
viewsonic 3d monitor

mikeyg06

Newbie Location: Los Angeles, CA Joined: Nov 03, 2010 07:21 Messages: 2 Offline

Nov 03, 2010 16:13

OOOPPPSSS......

"Please note that in case you are using bundled version of PowerDVD software shipped with Blu Ray drive previously i.e PowerDVD 9.0 OEM then I would like to inform you that upgrade that you have purchased is not the valid one for upgrading PowerDVD 9.0 OEM to PowerDVD 10 Ultra and you may face the issue after installing the upgrade.

You should have purchased "Upgrade from 8/9 Standard/Other versions to PowerDVD 10 Ultra 3D" using the link below. I request you to purchase the correct upgrade and then install it over PowerDVD 9.0 OEM and then play the DVD/Blu-Ray.

http://www.cyberlink.com/store/powerdvd/upgrade_en_US.html

You can return the wrong upgrade for refund using the link below. Regarding refund, all our refund related issues are handled by our refund partner Digital River. Please contact them using the link below:

http://store.cyberlink.com/DRHM/servlet/ControllerServlet?Action=DisplayERefundInstructionsPage&SiteID=clinkus&Locale=en_US&Env=BASE

I would appreciate your patience and understanding in this matter.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

http://www.CyberLink.com/english/cs/support/form/index.jsp

Thanks and Regards

Ajay

CyberLink Technical Support"

Didnt realize i selected wrong version /fail

This message was edited 1 time. Last update was at Nov 03. 2010 16:15

mikeyg061

Newbie Joined: Nov 03, 2010 17:54 Messages: 5 Offline

Nov 03, 2010 17:55

ok so i downloaded the correct version and totally reinstalled everything and im still getting the scrambled video

anyone else having same issue with win7 x64?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 04, 2010 04:32

Hello,
please attach your DXDIAG as attachement to this forum and do not copy'n'paste it.

Please provide all info:
http://forum.cyberlink.com/forum/posts/list/8449.page

please describe in more detail what you mean with "scrambled" - maybe provide a snapshot.

Did you report this issue to CS team?

Br
Michael Technical Support

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