PowerDVD 10 and Avatar "Live Extras"

Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Solved by

Oct 29, 2010 07:17

I can't seem to be able to access the newly released "Live Extras" on my Avatar Blu-Ray.
The new menu item, "Live Extras", appears, but when I click it, nothing happens.
And after a while, if I try to get back at the Top Menu, PowerDVD simply crashes. My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Oct 29, 2010 11:11

Thanks for your info - I have forwarded the information to our QA team

Br
Michael Technical Support

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Korrigan

Senior Member Joined: Oct 06, 2010 04:57 Messages: 221 Offline

Nov 04, 2010 12:17

Any news?

For your information, I have tried to completely delete the BDLive "cache" folder (the one in the settings, local storage), to no avail.

There's a progress bar appearing when I select "Live Extras", it indeed goes to 100%, but then it's an eternal black screen.

My computer passes all the BD advisor tests positively, and the non-BDLive part of the disc still works flawlessly anyway. My collection: http://www.blu-ray.com/community/collection.php?u=194008&action=showcategory&category=1&categoryid=7

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 05, 2010 04:15

Hi,

we are investigating this issue.

BR
Michael Technical Support

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davca

Newbie Joined: May 03, 2010 17:32 Messages: 1 Offline

Nov 10, 2010 17:12

Any progress in this please? I have same problems.

(PowerDVD 10 Ultra, Windows Vista 64bit)