power dvd 10 upgrade

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Forum Index » PowerDVD (previous versions)

jester_uk

Newbie Joined: Apr 14, 2009 10:40 Messages: 21 Offline

Solved by

Aug 11, 2010 03:53

when i install my upgrade of power dvd 10, it is not recognising my previous power dvd. i installed power dvd 8 first and then installed the power dvd 10 upgrade but it kept saying there is no previous power dvd in my system to be able install 10 over the top. i also have uninstalled power dvd 8 and installed power dvd 9 and then tried 10 again but i get the same thing saying there is no previous power dvd to install this power dvd 10 upgrade.
i have not had a problem like this before, but now i get this problem when i reset my pc to factory settings. i am currently using windows 7 ultimate 64 bit

This message was edited 1 time. Last update was at Aug 11. 2010 03:55

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 11, 2010 04:01

Hi,

please contact Customer Support about this issue - they will help.
Br
Michael Technical Support

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