Hi,

sorry but I do not understand the issue - can you please describe more detailed.

please also post some more HW information (e.g. a DXDIAG Log as attachement)

thanks and Br
Michael Technical Support

Werde Facebook Fan

My system comprises on ATI HD5450 card the black level brightness is high so what was black is now grey on the mk2 version but only on blurays. DVD playback is fine and going back a version fixes it.

I'm afraid he may be right. I viewed a 3D BD in Mark Ii, then in another software solution. It does appear that the black levels are incorrect. The blacks are crushed, and the overall image is darker than it could be. Worth investigating...

I will post some images to show the differences between version 10 mk1 and version 10 mk2. The main problem for most people would be media center using the correct black levels for all other apps tv dvd playback etc and trying to run power dvd 10 mkii with crushed blacks.

The weird thing is dvd black levels on mkii are correct which makes me think its a bug introduced in the latest version.

Hi Dave and Steve,

I was trying to duplicate your issue on my system and wanted to make sure I was covering all the bases in your description. I am using Power DVD 10 Mark II version 10.0.1830.51. I played Blu-Ray title Avatar and didn't notice any difference in the black levels you described. If I am missing something please let me know and I would be happy to help.

I don't have a setup for BRD 3D so I couldn't test that to verify what Steve was experiencing.

I am running a Windows 7 Home premium 64-bit platform, Intel i7 920 @3.2GHz. Dual ATI Radeon HD 5770 graphic cards in crossfire. I have attached a DxDiag file for comparison.

Regards,

Kevin
Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

I'm using an Nvidia GT240 running HDMI to a projector. When first viewing this disc, I kept thinking "it looks too dark, but it's bright." When going back to watch for a second time, I thought the same thing. I tried the other app, and it looked "proper." I will spend some more time comparing. Also it seems that the max depth 3D in PDVD is not as "deep" as in the other app. This may be a side-effect of crushed blacks or reduced contrast.

Attached images show the differences i see in black levels before and after upgrading to Mk2.
I have sent this to support as well.

Anyone else seeing these differences?

I have the very same issues after I installed Windows 7 (64 bit) on my PC today and after having to install this latest version of PowerDVD 10. I have an ATI Radeon 2900 XT Graphics card for which I installed the most recent 16-6-2010 drivers for my Windows version. Seeing that more people have problems with this I think it's obvious this needs to be addressed for a coming update. This was never an issue before with the very same hardware!

Here are a few admittedly not so great pics of my monitor as it's displaying a BD with PowerDVD 10. Despite the poor image quality the obvious grey area above the film can easily be seen. It's especially obvious because the top part of the screen is totally black, which had also been the case for the now grey parts in previous PowerDVD versions. And of course it's not just the parts above and below the film image itself. It really affects the image as a whole, which has no true blacks. The "black" bars are simply the most obvious symptoms:

I just received a reply from tech support in which I was advised to play a blu-ray and then set the aspect-ratio to "keep aspect ratio"... which was what it already was set at and which has nothing at all to do with issue itself, other than the fact that films with an aspect-ratio wider than 1.78:1 (corresponding to the aspect-ratio of the PowerDVD display area on the screen) demonstrate the issue most clearly because then the nasty grey bars show up that should be just as black as the parts of my monitor just above and below the 1.78:1 display area, and which can be easily spotted on the pics in my previous post.
Somehow they thought I had a problem with the fact that those bars showed up at all or something, which obviously isn't the case. I resent the question and now am waiting for a substantial reply.

ADDITION: I'm adding a screengrab of the dutch Gladiator blu-ray in two versions, the bottom one showing how it actually should look (unmanipulated), the top one manipulated by me to give you an impression of how it looks on my screen.

I gathered some further information the may pinpoint the cause of the issue:

The dxdiag file shows that the driver of my graphics card doesn't support DXVA-HD, but as I assume that the Windows Vista 32 bit driver didn't have that support either (am I correct there?) this doesn't seem to be the cause of the issue, because it worked fine with that driver when I still had Vista installed.

Also, when I play a 1080p file I downloaded from youtube there are no problems. This shows that it's not HD per se that is the issue. The problem plainly seems connected to the fact that it's blu-ray.

I now got this reply from the support team:

"Please note that I have forwarded this concern to our Product and Development team for further analysis to confirm whether issue is related with CyberLink PowerDVD 10 or not."

I guess it's a matter of waiting now, but I'll post the outcome of this to any others who encounter this issue.

In the meantime I've found definitive proof that the issue must be PowerDVD-related.

I installed a trial version of ArcSoft TotalMedia Theatre 3 and it does NOT have this problem. So now it's not a question of "if" there's and issue, but rather "what" and "where" the issue within the newest PowerDVD is. (Also escalated this info to tech support)

i think i may have found a fix for this. In Catalyst Control center set the Dynamic Range tab to Full 0-255
This seems to fixt the black level issue for me anyway.

Hope this helps

Quote: i think i may have found a fix for this. In Catalyst Control center set the Dynamic Range tab to Full 0-255
This seems to fixt the black level issue for me anyway.

Hope this helps

Hi Dave, I looked in Catalyst Control Center and I can't find a dynamic range tab. Where is it supposed to be exactly? What I still find a bit strange is that when I use another blu-ray software - as mentioned above - the issue doesn't show up. Anyway, good to hear it resolved things for you!

Try looking in the video setting tab dynamic range is in that tab

There's no such tab in my CCC. Very strange... On the positive side, I cannot have set it wrongly by mistake then. And the Arcsoft software has none of the black level issues with blu-ray, so I really do suspect that PowerDVD is at fault in my case.

I'm having the same troubles as all of you people.
My BluRays have that washed-out colours in PowerDVD10, and there's nothing really that I can do to improve this issue.
Also, in PowerDVD 9 I still could tweak the colours and contrast while playing a BluRay-movie, now there's no way you can change your color profile for a BluRay-playback in PowerDVD10...why's that??
I'm very disappointed to have spent quite some money in upgrading, and encountering these limitations by doing that.
I hope some kind of patch can resolve these irritating problems!

(ATI Mobility Radeon HD 3670 - Windows Vista Ultimate 32bit - Intel Core2 Duo T9400)

Any solutions?? I have this same problem with Power DVD 10 Ultra. Using Windows 7 Professional 64bit, DVDs look fine, blu-ray looks gray/washed out. I just updated to the newest update and that didn't help at all. I also tried changing the dynamic range to 0-255 in the CCC but that didn't change anything.

Cyberlink is aware of the issue. I contacted technical support and after I reported to them that another software - ArcSoft TotalMedia Theatre 3 - is not showing these issues under the same circumstances, they wrote this reply to me on 30th July:

"Please note that I have forwarded this concern to our Product and Development team for further analysis and they are working on the issue. (before my report about ArcSoft not showing these issues, they had replied that they would check if the issue was on their side. After my report that doubt apparently was gone.)

As soon as I will get any update from the concerned departement I will send you the solution and if you do not get any reply within a week, then get back to us.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products."

Tomorrow the week will be over, so if there's still no answer I'll ask if there's any progress regarding this. It could be that to them this is not an issue of the highest priority since it's obvious from the limited number of reactions on this board that only a minority actually has this issue, but since they now seem to acknowledge that it is an issue on their side they'll obviously want to resolve it.