Cyberlink PowerDVD 10 is not optimized for this screen resolution and will now close.

Dienyu

Newbie Joined: Jan 05, 2009 02:02 Messages: 5 Offline

Solved by

Jun 26, 2010 02:07

I am using Win7 Ultimate 64bit, ATI 5750 graphic card and three Dell U2311H monitors. I google and search the forum for this error. It seems that PowerDVD can't even launch when any of my monitors is rotated and set to portrait mode. Has this bug ever been put in the issue list of the develop team? Will they push out a fix or something in the near future? Due to some limitation of my working enviroment, I have to set one monitor to portrait mode and I get tired of changing it back to landscape when using PowerDVD.

This message was edited 1 time. Last update was at Jun 26. 2010 03:30

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jun 26, 2010 09:06

Hi,

this issue is a known one - I do not have any schedule for a fix of this behavviour

Greetings
Michael Technical Support

Werde Facebook Fan

Dienyu

Newbie Joined: Jan 05, 2009 02:02 Messages: 5 Offline

Jun 26, 2010 12:25

If that's the case, I am forced to choose WinDVD then. I have been a big PowerDVD fan though.

oblique5775

Newbie Location: xx Joined: Jun 28, 2010 10:22 Messages: 1 Offline

Jun 28, 2010 10:23

I have this same frustrating issue- the support from your staff has been terrible- they didnt even udnerstand the question.

Do you realise this issue was introduced in a recent patch- previous versions did NOT have this issue!! xx

Paul M.

Newbie Joined: Aug 21, 2010 15:04 Messages: 17 Offline

Sep 01, 2010 23:32

Hey Cyberlink: You make a lot of money. You have settled into the luxury of having a monopoly on HD playback applications. But if you can't fix this trivial, common error, then you are incredibly incompetent. Evidently the problem has existed for years. You are pissing off your customers, and it will come back to bite you if you don't fix the problem now.

You are the only application in the known universe that has a hissy fit when just one of a PC's connected monitors is in portrait mode. Stop that.

Austin

Newbie Joined: Nov 05, 2010 00:41 Messages: 1 Offline

Nov 05, 2010 00:43

Thanks Michael. Glad to know that you are aware of the issue. I just installed my first blu-ray drive, having lots of fun with it Will be glad when I don't have to switch off my additional monitors to play a disc. Maybe by now you have fixed it, and I just haven't updated my software yet?

Morphin

Newbie Joined: Nov 01, 2010 02:30 Messages: 3 Offline

Nov 05, 2010 03:10

When will this be fixed? Please fix this

Andy

Jinja

Newbie Joined: Oct 31, 2008 06:20 Messages: 4 Offline

Nov 10, 2010 05:29

I'm also affected by this.

I think it's a shameful indictment that this issue has been known about for so long ago with no resolution.

ForceX

Newbie Joined: Nov 14, 2010 14:58 Messages: 1 Offline

Nov 14, 2010 15:06

Has any progress been made on this issue. I am also having this problem. Specs are below.

This message was edited 1 time. Last update was at Nov 14. 2010 15:08

Windows 7 Pro x64
Intel Core i7 920
Nvidia 480 GTX - 27" Dell main
Nvidia 9800 GT - 24" Dell rotated (Physx)
Ram 12 GB DDR3

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 17, 2010 19:15

Hellp,

no - not yet

Br
Michael Technical Support

Werde Facebook Fan

Morphin

Newbie Joined: Nov 01, 2010 02:30 Messages: 3 Offline

Nov 26, 2010 15:28

Hi Michael

Why not? It is over a year that this is known.

Regards
Andy

Richard2

Member Joined: Mar 19, 2010 12:16 Messages: 73 Offline

Dec 03, 2010 12:24

Quote: PowerDVD 9 Build 2320: Works as it should with any screen configuration I've tried as do all previous version of PowerDVD I have used over the past 4 years or so. 7,8,9...

PowerDVD 9 Build 2528 and now PowerDVD 10: Gives the error if one of the two displays in portrait mode.

This is a totally valid Windows configuration. CyberLink should have no issue with this.

Still not working in the latest update. (PowerDVD 10 Ultra 3D build 2325) Kind of sad, I even told them the exact build that added the bug. I guess I should be glad that they are no longer asking me to reinstall or to run Windows at 1024x768 or that there is no bug. I still use PowerDVD7 as 10 removed 9 and 10 still does not support Windows.

Paul M.

Newbie Joined: Aug 21, 2010 15:04 Messages: 17 Offline

Dec 15, 2010 22:35

Check out this thread:

http://forum.cyberlink.com/forum/posts/list/10620.page

Clearly Cyberlink even has a band of brothers fending off these criticisms.

It has been a "known problem" for over a year. It was also never a problem in previous versions.

An important measure of a company is, of course, how responsive they are to customers...

FredB

Senior Contributor Joined: Sep 15, 2008 21:14 Messages: 1317 Offline

Dec 15, 2010 23:24

Paul;
I was actually part of the 101st Airborne Division, and it offends me for you to use that term, held in such high esteem, in a derogatory manner.

Get off this board, you are not welcome here.

This message was edited 1 time. Last update was at Dec 15. 2010 23:24