Upgrade to PD2024 Failed

prevaljo

Member Private Message Joined: Oct 01, 2017 22:19 Messages: 101 Offline

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Sep 14, 2023 19:19

I did an upgrade today to PD2024 from PD21, paid the money, downloaded the files, clicked on the one that had upgrade in the title, watched it install and the deinstall PD21, and then reinstall PD21, complete and ask for a license key. Ran it and lo and behold it was PD21.

Looking at the Upgrade file it is actually named 1_Cyberlink_PowerDirector21_Upgrade_VDE............

My bad.. I'm sure there is a simple answer to this ...

This message was edited 1 time. Last update was at Sep 14. 2023 19:19

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PowerDirector Moderator

Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2091 Offline

Sep 14, 2023 20:13

Hello,

Best to contact CyberLink support directly to get that answer. Use the customer service link in my signature.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

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prevaljo

Member Private Message Joined: Oct 01, 2017 22:19 Messages: 101 Offline

Sep 15, 2023 15:25

Quote I did an upgrade today to PD2024 from PD21, paid the money, downloaded the files, clicked on the one that had upgrade in the title, watched it install and the deinstall PD21, and then reinstall PD21, complete and ask for a license key. Ran it and lo and behold it was PD21.

Looking at the Upgrade file it is actually named 1_Cyberlink_PowerDirector21_Upgrade_VDE............

My bad.. I'm sure there is a simple answer to this ...

Resolved with an apology..

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