Can't Seem to Open Any Video Files After Firmware Update

Scott61

Member Location: Wichita, KS Joined: Aug 20, 2011 04:43 Messages: 126 Offline

Solved by

Aug 16, 2023 21:49

About 12 days ago I recorded video for the first time with my Canon R5 in 4K at 24fps All-1 format. I had no problems opening and editing the footage in Cyberlink.
Earlier this week I was watching numerous Youtube videos on using this camera for video. It caused me to check if my firmware was up to date and it was one behind, so I updated it.
Now, no matter what format I record in I'm getting one of two error messages when I try to open footage in Power Director or Color Director. The first has a long message but basically says I need to record at least one minute of video. The second, which I've attached a screenshot of, says that there is a broken element in the video and it can't load.
I have a shoot Friday evening and am starting to get a little nervous trying to figure this out. Any help is appreciated.

Thanks,
Scott Wright


Filename	Problem opeing video.jpg	Download
Description
Filesize	155 Kbytes
Downloaded:	2 time(s)

Scott Wright
Wichita, KS

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 16, 2023 22:02

There is a 2 second minimum duration when importing videos, so make sure you record longer than that and simply trim the clips on the timeline.

As for the other message, please shoot at least one 5-10 sec clip and share it here using the Attachments button below the forum's text box:

You can attach more clips recorded in different formats as well, and that should help to understand what's going on

Scott61

Member Location: Wichita, KS Joined: Aug 20, 2011 04:43 Messages: 126 Offline

Aug 16, 2023 22:13

Quote There is a 2 second minimum duration when importing videos, so make sure you record longer than that and simply trim the clips on the timeline.

As for the other message, please shoot at least one 5-10 sec clip and share it here using the Attachments button below the forum's text box:

You can attach more clips recorded in different formats as well, and that should help to understand what's going on

I

Tjanks for responding. I shot at least two minutes of video in various formats. Tomorrow I will shoot in several formats of at least a couple minutes and try to open them. I'll post screenshots of the various error messages if they appear. I just realized the first time I wasn't shooting in CLOG3 and today I was trying that. So I'll try again with it turned off. Yet, I watched a few videos of clog3 being edited in Piwer Director.

Scott

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Aug 16, 2023 22:24

Quote Tjanks for responding. I shot at least two minutes of video in various formats. Tomorrow I will shoot in several formats of at least a couple minutes and try to open them. I'll post screenshots of the various error messages if they appear. I just realized the first time I wasn't shooting in CLOG3 and today I was trying that. So I'll try again with it turned off. Yet, I watched a few videos of clog3 being edited in Piwer Director.

Scott

Might want to read https://forum.cyberlink.com/forum/posts/list/108008.page#424045

Jeff