Import media problem when using PowerDirector iOS app on Macbook M1.

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PhoneGyi

Newbie Joined: Jul 24, 2023 22:49 Messages: 2 Offline

Solved by

Jul 24, 2023 22:58

Hello everyone!

I'm using PowerDirector iOS version on Macbook M1 as my subscription is still active until next month.

I cannot import media like video and audio to PowerDirector and it says "This media content cannot be imported".

I'm planning to buy PowerDirector 365 yearly subscription for Macbook when my subscription for iOS has ended.

But I still need to make some video with iOS app on Macbook as my eyes is not working with mobile screen anymore.

Kindly answer me how to solve this problem.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Jul 24, 2023 23:06

Hello,

It is difficult to be certain, since you did not provide much information but it may be because your media is not on your Mac's hard drive?

https://www.cyberlink.com/support/faq-content.do?id=25344

If that is not the case, you can also try asking CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

I also was not aware that the mobile version would work on a Macbook. Not sure if that is the issue:

https://www.cyberlink.com/support/faq-content.do?id=24769

Cheers
PowerDirector Moderator

This message was edited 1 time. Last update was at Jul 24. 2023 23:09

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

PhoneGyi

Newbie Joined: Jul 24, 2023 22:49 Messages: 2 Offline

Jul 24, 2023 23:15

Quote Hello,

It is difficult to be certain, since you did not provide much information but it may be because your media is not on your Mac's hard drive?

https://www.cyberlink.com/support/faq-content.do?id=25344

If that is not the case, you can also try asking CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

I also was not aware that the mobile version would work on a Macbook. Not sure if that is the issue:

https://www.cyberlink.com/support/faq-content.do?id=24769

Cheers
PowerDirector Moderator

Hello,

PowerDirector iOS app actually works on Macbooks. (Only M1 and M2 SoC Macbooks)
Both my audio and video files are on my hard drive.
I tried with .mov and .MP4 for Video and .mp3, .wav and .mp4a for audio. Neither work and failed.
I can run smoothly PowerDirector iOS app and even produced 2 videos.
I just cannot import audio and video files from outside of the app.

But i can import photo.