"Media Source Error [Error Code2]" A media file in your project may not fully comply...

vvcarpio

Newbie Joined: Mar 31, 2017 07:04 Messages: 16 Offline

Solved by

Jun 26, 2023 16:25

Hi.

I installed Windows 10 on my MacBook Pro (Late 2016 model) via Boot Camp and then installed PowerDirector 365. When I include the sample video in a PowerDirector project, I get the following error message:

Media Source Error [Error Code2]
A media file in your project may not fully comply with the file format standard, or your system may lack the required decoding components for thie file. Please try again using another media file format.

Error log:

Media Source Error Report :
Error type : Video cut
Material type : Video
Error information : Unknown
Material filename : C:\Program Files\CyberLink\PowerDirector21\SampleClips\ntsc\Skateboard 02.mp4
Detailed information : hr = 0x80000001, at ..\CES_Source\Src\CES_Engine\CES_MediaLoader.CPP:4725
Source filter GUID : E436EBB5-524F-11CE-9F53-0020AF0BA770
Splitter filter GUID : A05CDF6C-287E-47A1-A407-A477A8A5FDCA
Video decoder filter GUID : 8A0836E9-6E48-454D-8F68-507BC13F3D0B
Video hardware decoder filter GUID : 8A0836E9-6E48-454D-8F68-507BC13F3D0B

Am I missing a codec?

Thank you.

This message was edited 1 time. Last update was at Jun 26. 2023 16:27

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 27, 2023 09:02

Never used a Mac pc with Boot Camp. There are no responses from Mac users here. The PD365 should have all the codecs you need for those sample files. Contact CyberLink Support starting here: https://www.cyberlink.com/support/index.html for the best help.

Virgelio

Newbie Joined: Jun 30, 2020 11:35 Messages: 1 Offline

Jun 27, 2023 10:32

Quote Never used a Mac pc with Boot Camp. There are no responses from Mac users here. The PD365 should have all the codecs you need for those sample files. Contact CyberLink Support starting here: https://www.cyberlink.com/support/index.html for the best help.

Thank you. I'll do that.