Unable to locate response referred to in an email message

SweetTasha

Newbie Joined: Apr 26, 2019 17:40 Messages: 41 Offline

Solved by

Jun 18, 2023 21:40

THE EMAIL MESSAGE
We would like to inform you that a response to your inquiry was posted at the URL. Please visit this address to view the response.
URL: https://www.cyberlink.com/support/service/inquiry-response-page.do?pId=CS002612412&m=043690f7494efc7c1dec866a4e2ac289&lang=enu

That link shows
Ticket ID: CS002612412 Ticket Status: Closed Related Product: Power2Go
How can I find that ticket? And if the ticket is closed, why would there be a current response?

Can I find a list of the topics that I've posted?

The message indicates that the product is Power2Go. Am I posting to the wrong forum?

Thanks for your help.
SweetTasha

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jun 18, 2023 22:09

Hello,

You can find a list of your customer support tickets via this link:

https://www.cyberlink.com/support/index.html

Just click the "My Status" button at the bottom, and then click "My Support Ticket".

I moved this thread into the Power2Go forum.

Cheers
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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