I see several issues here, and many of them depend on exactly what the technicians did when they upgraded your system. You can't take an old C: drive and just connect it as a second drive in a PC and expect everything to work properly.

With some possible exceptions, every single one of the oringinal apps that were installed on that drive would need to be re-installed on the new Win11 C: drive. It's possible there are solutions for doing this beyond my experience, but it looks like whatever they did in your case wasn't sufficient.

Since none of those apps were ever properly installed as far as Win11 is concerned, the uninstaller tool has no record of them so there's nothing for it to remove. You basically have a zombie system now, and I would take it back and have them do a proper system transfer.

As fro PD specifically, as long as all your original clips and music is in the original locations, PD should open up normally. If the locations were changed (like them now being on your D: drive), PD should have prompted you to browse to the new folder. The fact that you have no content and no prompts tells me someone will have to install it properly.

Again, take it back and talk with the manager until you have a new Win11 system with all of your original programs fully operational. There are ways to upgrade your original SSD (or the copied contents thereof) and then apply a Win11 upgrade with the license that came with your new PC, but that's their problem, not yours.

[thank you sir!
I will take it back there and see what they say.
But meanwhile, I'd like to try to unistall it, just in case. how do I do that please?

By the way, the PD works fine, I just started a short 1 minute project and it works just fine, I can upload my pictures from the harddrive no problem.
The problem is uploading a project that I had done before buying the computer.

Like I said, I think you currently have a zombie computer with PD365 both installed and not installed at the same time. I would suggest downloading Revo Uninstaller Pro (there's a free version) and see if it can remove PD365 for you.

I'm leery of suggestiong that you simply try to install PD again since I don't know what the installer will see or how it will act. If you wanted to try that, download the latest version of the App Manager from here, then install it and see if it shows PD365 as installed or not.

If it shows as installed, right click on the entry and choose Uninstall, then install it properly. If the only option is to Install, you could try that and that might solve the issue - but I don't know what would happen if you manually deleted all the PD folders on your old SSD to free up that space.

It's really a mess I'm afraid

thanks so much, I will try and let you know.

M.

MAURO50, I'd sit down with them and thoroughly understand what you have. Many statements in your OP do not make sense to me.

There are many utilities out there for upgrading computers that copy all programs and pertinent user profile from old to new. We often left contents of old C:\ on one of the new computer drives just for safety. User can clean up once verified they have everything.

Assuming that your old SSD was your old system drive, regardless if you had PD installed there or your 10TB drive as you indicated it wouldn't run without parts on the new Win11 SSD C:\. Why don't you open file location by right mouse click on whatever icon, start menu, search menu, item you are using to launch PD365 and see where the application is really located that's launching. Have you looked at contents of C:\ and in particular Program Files to see what applications you have there?

When you opened your old project, you should have been given the chance to locate assets, this was never mentioned. Don't ever save, you only get this initial chance prior to a save to locate the files without significant manual editing of pds file.

I'd make sure whatever 10TB drive that housed your previous PD source video files are given the same drive letter designation. If not, old pds files are a real hassle to use if they referenced many different source files in random folders on the drive.

I agree with optodata, currently a real mess until you understand exactly what was done, then no real problem. I'd probe around and see what you currently have so you can ask informed questions to aid your current setup understanding.

Jeff

Thank you JL JL and Optodata!

Before taking the computer back to the store, I decided to ask a guy from work who helped me via Teams - he's 43% human and the rest is A.I.
So he figured it out and that is what he did (in his own words):


"To fix the problem I needed to open the .pds files using notepad, in notepad I did a Search/Replace of C: ( old primary drive) with F: (my dive in my new computer), then Search/Replace D: (old backup/media drive) with G: (the location of the same drive in the "new" computer)"

So I am guessing it was just a matter of directing the computer where to get the files.
He re-installed PD365 as well.
We also had to download VLC because even when the computer found my PDS projects, it would not play videos. It was missing the Codecs or something.
As I said, I am useless with computers. It all works now and I really appreciate your help
cheers