Cast details don't appear for movies

StephenIrwin

Newbie Joined: Jun 22, 2019 18:46 Messages: 10 Offline

Solved by

Jun 01, 2023 05:13

I used to be able to see a movies cast details for each film but now only the name and a generic graphic appear where their picture should be. Anybody else run into this issue? It doesn't seem to be a firewall problem.

Thanks

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jun 01, 2023 21:21

Hello,

Looks to be working here. Can you access MoovieLive normally? Is it just for new movies, or your entire collection now?

Sharing a screenshot would also help.

Cheers
PowerDVD Moderator

This message was edited 1 time. Last update was at Jun 01. 2023 21:35

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StephenIrwin

Newbie Joined: Jun 22, 2019 18:46 Messages: 10 Offline

Jun 03, 2023 02:45

Quote Hello,

Looks to be working here. Can you access MoovieLive normally? Is it just for new movies, or your entire collection now?

Sharing a screenshot would also help.

Cheers
PowerDVD Moderator

Thanks for getting back to me.

Access to MoovieLive appears to be available for some features but not for others. I can successfully use the "Change Matching Movie info" feature (although there is no "update" or "ok" button visible in that dialogue to execute any changes). In answer to your question, cast info appears for older movies in my collection but not for more recent ones. Clearly, something is blocking access to that data now.

Screen grab attached for a recent movie that I added.


Filename	Screenshot 2023-06-02 233539.png	Download
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