Power Director 365 crashing on startup (Win 11)

Martin_UY

Newbie Joined: Jan 26, 2022 14:05 Messages: 3 Offline

Solved by

Apr 27, 2023 18:13

Hi everyone! My PD 365 is crashing upon startup, after a few seconds after selecting a new project or open an already existing one. Is anyone else facing the same issue? I tried uninstalling and installing Power Director again, with no luck.

tThanks

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 27, 2023 20:33

Hello,

Please remember to include the requested information when posting about technical issues. Most importantly the DXDiag.txt file.

Is it possible your computer is using the 531.41 version of NVIDIA GPU driver? There has recently been some reports of it having conflicts with Windows and causing crashing issues.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Martin_UY

Newbie Joined: Jan 26, 2022 14:05 Messages: 3 Offline

Apr 27, 2023 20:59

Quote Hello,

Please remember to include the requested information when posting about technical issues. Most importantly the DXDiag.txt file.

Is it possible your computer is using the 531.41 version of NVIDIA GPU driver? There has recently been some reports of it having conflicts with Windows and causing crashing issues.

Cheers
PowerDirector Moderator

Thanks for the quick reply. I have included the DXDiag.txt file under a ticket I have raised for this issue, but I was not ware of the Nvidia driver issue. I will check the version to see if this is it. Regardless, I have also updates the nvidia driver after the issue appeared, so it seems it may not be related to the driver itself.

Martin_UY

Newbie Joined: Jan 26, 2022 14:05 Messages: 3 Offline

Apr 28, 2023 09:35

Quote Hello,

Please remember to include the requested information when posting about technical issues. Most importantly the DXDiag.txt file.

Is it possible your computer is using the 531.41 version of NVIDIA GPU driver? There has recently been some reports of it having conflicts with Windows and causing crashing issues.

Cheers
PowerDirector Moderator

It was indeed the NVidia 5.1.41 GPU driver causing issues. After I upgraded it to the .68 version PD no longer crashes.

Thanks \m/