Exported video from PowerDirector 365 is good, but loses audio when posted to Whatsapp

JayBan

Newbie Joined: Apr 14, 2023 11:49 Messages: 6 Offline

Solved by

Apr 23, 2023 10:59

Hi Experts,

I created a video using PD 365 which was shot using Canon M50 and Rode Wireless Go II microphones, and exported it using recommended custom profile, and it plays well via VLC or Windows players. But when I posted the video to whatsapp, it seems to play the video without audio. There is complete silence when the video is played in whatsapp. The MP4 video file size is around 386MB. Please let me know for any other details needed to diagnose the issue.

Any help would be appreciated.

Thanks,
Jay

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 23, 2023 13:17

All you need to do is look up the acceptable formats for Whatsapp and make sure you produce/export to a supported format.

Here's an article that shows the specifics, so you can't use H.265 (HEVC) video or LPCM audio in your custom profile. Use H.264 (AVC) and AAC or Dolby Digital (AC3) instead

JayBan

Newbie Joined: Apr 14, 2023 11:49 Messages: 6 Offline

Apr 23, 2023 17:26

Thank you very much for your help.

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