Installing/upgrading to PD365

RhB_HJ

Newbie Location: Coldstream, BC Canada Joined: Jun 21, 2011 21:56 Messages: 11 Offline

Solved by

Apr 20, 2023 01:56

Well, in a nutshell it was/is a disaster.

I uninstalled it with difficulty since the program could "disappear" from the desktop but windows uninstall would report that it is still running.
I'll stick with my copy of PD15 and get something else to do the GoPro editing

Now all I need to find out,. where do I get a refund?????

Looking foward to some advise! Thank you!!

PS I like the "Newbie" title, too.

This message was edited 2 times. Last update was at Apr 20. 2023 01:59

Cheers

HJ
____

Hans-Joerg Mueller
Coldstream, BC Canada
http://www.rhb-grischun.ca

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 20, 2023 02:45

Quote Well, in a nutshell it was/is a disaster.

I uninstalled it with difficulty since the program could "disappear" from the desktop but windows uninstall would report that it is still running.
I'll stick with my copy of PD15 and get something else to do the GoPro editing

Now all I need to find out,. where do I get a refund?????

Looking foward to some advise! Thank you!!

PS I like the "Newbie" title, too.

Hi,

Refund FAQ
https://www.cyberlink.com/support/faq-content.do?id=16356
https://www.cyberlink.com/support/faq-content.do?id=24742

Otherwise contact Customer Support - link in the signature below.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

RhB_HJ

Newbie Location: Coldstream, BC Canada Joined: Jun 21, 2011 21:56 Messages: 11 Offline

Apr 20, 2023 12:35

Quote

Hi,

Refund FAQ
https://www.cyberlink.com/support/faq-content.do?id=16356
https://www.cyberlink.com/support/faq-content.do?id=24742

Otherwise contact Customer Support - link in the signature below.

Cheers
PowerDirector Moderator

Hi,

That would be great if they would actually send a link to start the process.

Looks to me:
Sales are processed very promptly, Refunds we'll do at our leasure i.e email with link will arrive whenever. GRR Cheers

HJ
____

Hans-Joerg Mueller
Coldstream, BC Canada
http://www.rhb-grischun.ca

RhB_HJ

Newbie Location: Coldstream, BC Canada Joined: Jun 21, 2011 21:56 Messages: 11 Offline

Apr 21, 2023 11:15

Quote

Hi,

That would be great if they would actually send a link to start the process.

Looks to me:
Sales are processed very promptly, Refunds we'll do at our leasure i.e email with link will arrive whenever. GRR

How long does it typically take to get an email to start the process??

Thanks. Cheers

HJ
____

Hans-Joerg Mueller
Coldstream, BC Canada
http://www.rhb-grischun.ca