Can't find shutterstock video downloads

James1star

Newbie Joined: Jan 31, 2023 23:25 Messages: 3 Offline

Solved by

Apr 04, 2023 15:39

I think I deleted the download file for my shutterstock video downloads when my computer was running out of space and I kept getting messgaes that I needed to make more room.

Now, when I download shutterstock video clips through PowerDirector 21, I can't find the downloads at all.

I tried deleting PowerDirector 21 and re-installing it to see if that set up a new downloads directory on the C drive, but that didn't work.

Any ideas how to solve this problem?

Everything I download from Shutterstock says 'Downloaded Sucessfully' or something to that effect, but I can't find it anywhere on my computer and the previously set up C:\User\name\One Drive\AppData etc. location is empty with no Cyberlink folder.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 04, 2023 16:55

See if this post helps.

If not, you'll have to download the Shutterstock files you want to use again so PD will have the proper database.

You should definitely clear out the C:\Users\[user name]\AppData\Roaming\CyberLink\PowerDirector\Cache Files 02\video folder to reclaim all the storage space taken up by the orphaned videos.

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