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PowerDVD 2022 Ultra can't login
Kennyxxx [Avatar]
Newbie Joined: Mar 19, 2023 02:39 Messages: 2 Offline
[Post New] Mar 19, 2023 02:53
I bought PowerDVD 2022 Ultra on steam.
Everything works fine except when I try logging in to the Cyberlink account.

It always shows this error:
"CyberLink PowerDVD cannot connect to this CyberLink service. Ensure you are connected to the Internet and that your system clock is set correctly. If the problem persists, the service may be down, but should be back up shortly."

how to solve it?

This message was edited 1 time. Last update was at Mar 19. 2023 02:54

Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Mar 20, 2023 01:59
Hello,

Are you trying to log in via the CyberLink Application Manager, or within the PowerDVD UI? It could be that your firewall is blocking PowerDVD access to the CyberLink server.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Kennyxxx [Avatar]
Newbie Joined: Mar 19, 2023 02:39 Messages: 2 Offline
[Post New] Mar 20, 2023 03:33
Quote Hello,

Are you trying to log in via the CyberLink Application Manager, or within the PowerDVD UI? It could be that your firewall is blocking PowerDVD access to the CyberLink server.

Cheers
PowerDVD Moderator


I try to log in within the PowerDVD UI.
I check the Norton firewall it didn't block the PowerDVD internet access.
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Mar 20, 2023 20:40
Hello,

I'm not sure then. Best to contact CyberLink support about your issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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