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PowerDVD 2022 Ultra can't login
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Kennyxxx [Avatar]
Newbie Private Message Joined: Mar 18. 2023 23:39 Messages: 2 Offline
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I bought PowerDVD 2022 Ultra on steam.
Everything works fine except when I try logging in to the Cyberlink account.

It always shows this error:
"CyberLink PowerDVD cannot connect to this CyberLink service. Ensure you are connected to the Internet and that your system clock is set correctly. If the problem persists, the service may be down, but should be back up shortly."

how to solve it?

This message was edited 1 time. Last update was at Mar 18. 2023 23:54

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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 509 Offline
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Hello,

Are you trying to log in via the CyberLink Application Manager, or within the PowerDVD UI? It could be that your firewall is blocking PowerDVD access to the CyberLink server.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Kennyxxx [Avatar]
Newbie Private Message Joined: Mar 18. 2023 23:39 Messages: 2 Offline
[Post New]
Quote Hello,

Are you trying to log in via the CyberLink Application Manager, or within the PowerDVD UI? It could be that your firewall is blocking PowerDVD access to the CyberLink server.

Cheers
PowerDVD Moderator


I try to log in within the PowerDVD UI.
I check the Norton firewall it didn't block the PowerDVD internet access.
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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 509 Offline
[Post New]
Hello,

I'm not sure then. Best to contact CyberLink support about your issue:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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