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PowerDirector 17 hangs upon start
Peggy Martin [Avatar]
Newbie Joined: Mar 16, 2023 12:31 Messages: 1 Offline
[Post New] Mar 16, 2023 12:37
IT manager here so I know about tech matters.

New laptop, just installed PowerDIrector 17 from the .exe file I downloaded upon purchase a few years back which is not corrupted as it installed fine on my first laptop years ago.

Never had trouble before, but with this new install it just will not start. It hangs immediately. First, it hangs when trying to load the sample clips. Can't get past that. So I rebooted in safe mode and was able to start it and turn off auto-loading sample clips.

Rebooted back in regular mode and it looks like it loaded fine but as soon as you click anything, here comes the loading circle and it once again just hangs.

Tried with the internet both off and on, no difference. But it does work in Safe Mode. However I can't boot to safe mode every time I want to work on a file.

Windows 11, Lenovo i7 Legion gaming laptop. Plenty of space and power.

Uninstalled then re-installed 3 times, both with and without the patches. No difference.

Any thoughts?
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Mar 16, 2023 13:12
I have PD17 running fine on Win11 so maybe try installing it as an Admin and see if that helps. Otherwise uninstall using something like Revo Uninstaller to get all the leftover bits and try again.

It might also help to see the DxDiag test results as described in the Read Me Before Posting guide.
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