Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PhotoDirector
  • Recent Topics
  • |
  • Register
  • |
  • Login
Can't install Photo Director
Maurice2023 [Avatar]
Newbie Joined: Feb 23, 2023 00:06 Messages: 1 Offline
[Post New] Feb 23, 2023 00:22
Hello everyone,

I am new to the Cyberlink Community Forum and tried to find an answer to my problem, but couldn't find it.

Today I tried to download and install Photo Director.

I downloaded the software at: https://www.cyberlink.com/downloads/trials/photodirector-photo-editing-software/download_en_US.html

I was able to download the file, but when I tried to install (already tried several times, also after restarting my laptop multiple times) the software after 8% I get the error 'The extraction of the Data1.7z installation file was unsuccessful.' (see attachment)

My laptop is an Asus Vivobook X7600PC with Microsoft, Windows 11, System type x64, 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz, 3302 Mhz, 4 Core(s) processor.

I still have more than 40GB storage available.

Is there anyone who could help me to find a solution to my problem?

Much appreciated!

Kind regards,
Maurice
[Thumb - Error PD.jpg]
 Filename
Error PD.jpg
[Disk]
 Description
Error
 Filesize
239 Kbytes
 Downloaded:
4 time(s)

This message was edited 1 time. Last update was at Feb 23. 2023 00:23

Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Feb 23, 2023 01:20
Hello,

This is usually a symptom that the PhotoDirector Essential installer has not been fully downloaded. Can you make sure that it has downloaded? You can also try rebooting Windows, temporaruly turning off any anit-virus software, and then try downloading again.

If this still doesn't work, then I'd suggest you contain CyberLink Support:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PhotoDirector Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Powered by JForum 2.1.8 © JForum Team